Sara Lufrano, Csm, A-Cspo Email & Phone Number

United States

Seattle, Washington, United States

• Improved data management processes by employing advanced technologies and best practices while guaranteeing accuracy, integrity, and security.
• Translated non-technical needs of the Director of Sustainability into clear reports through effective story and requirement writing.
• Cultivated company-wide green data literacy through customer interviews and buy vs build analyses for data governance.
• Collaborated with the contracted Agile coach to articulate and document engineering requirements/stories in Jira for streamlined project execution.

Seattle, Washington, United States

• Directed cross-functional teams in delivering eight customer-centric features/products by utilizing advanced Agile methodologies. o Achieved tangible outcomes by enhancing customer engagement and satisfaction, and.
• Generated $3M+ in revenue upon the successful launch and management of a Social-Emotional Learning (SEL) program for adults in collaboration with development teams.
• Heightened reporting feature usage by implementing click-tracking, which resulted in a 5% product usage boost through proactive customer outreach and targeted in-app tutorials.
• Accelerated development speed by +75% and minimized support calls through the implementation of bug triage and design review processes.
• Led end-to-end product feature discovery/definition, integrated data-driven insights and customer-centric problem-solving approaches, and communicated findings to cross-functional teams.
• Formulated product strategies, roadmaps, KPIs, and feature plans while demonstrating a strategic approach to driving successful product development.Committee for Children – Seattle, WA | 2020 – 2023Senior Product.

Seattle

• Led a cross-functional team in overseeing a company-wide data cleanup initiative and introduced the concept of a plugin app store for rapid prototyping of customer features and third-party app development.
• Increased monthly revenue by $15K+ through the introduction of a self-service signup portal with Zuora CPQ migration.
• Boosted team performance by +75% by leading Agile transformation for 35+ in-house and 15+ overseas engineering departments, improving operations globally.
• Spearheaded team health checks, enabling the identification/resolution of inefficiencies in the release pipeline.
• Maximized team capabilities by collaboratively identifying weak areas with engineers and managers whileoffering strategic consultations for responsive adjustments.
• Executed knowledge transfer initiatives, nurturing a culture of shared expertise and continuous improvement which resulted in heightened efficiency, reduced bottlenecks, and improved overall team performance.

Greater Seattle Area

• Established an in-house Agile software team specializing in the development of mobile apps, Salesforce solutions, and web applications.
• Oversaw end-to-end delivery of data and intelligence solutions, encompassing the creation of dashboards, APIs, and real-time alerts.
• Contributed toward the full product lifecycle by partnering with engineers, program managers, and cross- functional business partners.

Helped run a large scale event for three years. Helped deploy an in-house built Timekeeping system. Also, wrote first drafts of contracts for existing and potential clients.

Culver City, CA