Sara Lunde Email & Phone Number

Armstrong, British Columbia, Canada

Lead the onboarding and orientation sessions for all new hires for all site divisions, ensuring consistency and administration of process flow is achieved.Organize and track employee programs, including training and development, and retirement recognition Cultivate trust and communication with both management and union representation, leading to improved accuracy, consistency and documentation in adherence to union processes and policies.Initiate changes to internal union job posting process, resulting in enhanced consistency and tracking. Responsible for reporting on company-wide HR and Safety metrics.Implement system to accurately track completion of safe work procedures and job specific competencies, enabling timely testing and documentation to ensure all safety standards are met.

Vernon, British Columbia, Canada

Provided a positive, professional environment for patients and office staff.Communicated effectively with customers to ensure the delivery of a positive customer service experience was achieved.Managed all patient information in a respectful and confidential manner.Organized schedules, billing and patients in a fast paced environment.Recommended efficiencies to programs and process improvements; conducted procedures training sessions to all new staff as required.Reported on business statistics on a weekly and monthly basis.

Vernon, Bc

Managed supervisory skills program for 120+ managers globally, incorporating weekly and monthly online forums, coaching and feedback sessions. Responsible for developing and communicating learning and performance objectives, schedules and training assessments to upper management. I applied adult learning expertise to assess behavioral and ability issues impacting work performance and leadership effectiveness, evaluated the effectiveness of training programs and recommended improvements to upper management. I drove performance and achievement of service levels through 360 leadership assessments, structured coaching meetings, and facilitated a variety of courses including topics on communication, team building, leadership and safety.

Played a key role in supporting all aspects of learning and development including planning, scheduling, coordinating, implementing, evaluating and supporting Kal Tire's training programs. Responsible for making decisions that ensured a seamless training experience.As the contact person for training events hosted by Kal Tire, I worked closely with global management, corporate trainers, training participants, store managers, LMS administrators and all other members of the Human Resources team to ensure a high quality of training/HR service was provided to internal and external customers of Kal Tire.

Managed high-volume online advertising site, delegating tasks to offices province-wide. Coordinated with departments newspapers on advertising requirements, internal processes, as well as short and long term goals and objectives for the company's online classified advertising initiative. Communicated with customers to meet needs or resolve issues with tact, diplomacy and confidentiality.

Bachelor Of Science (Bs), International Business

Education record

The Leadership Challenge, McQuaig Behavioral Assessment Training, Harvard Mentor Management Program, Dale Carnegie, Coaching Out of the Box.

Diploma, Provincial Instructors Diploma

Diploma Of Education, Adult And Continuing Education And Teaching

Certificate, Diversity And Inclusion For Hr