Sara Lyousfi Email & Phone Number

Calgary, Alberta, Canada

Dubai, United Arab Emirates

- Middle East Investor Summit Abu Dhabi 2023:Coordinator- Annual Conference for Emirates Osteoporosis Society Dubai 2023 : Supervisor - Al Dar Properties Carnival 2023 Abu Dhabi: Hostess- Idex/Navdex 2023 at Abu Dhabi National Exhibition Centre (ADNEC): Coordinator- Medlab Middle East 2023 at Dubai World Trade Center (DWTC): Coordinator- Arab Health 2023 at Dubai World Trade Center (DWTC): Coordinator - Pstv Pods Activation Dubai: Promoter- Intersec 2023 at Dubai World Trade Center (DWTC): Promoter- Icons Of Porsche 2022 Dubai: Supervisor- Formula 1 Etihad Airways Abu Dhabi Grand Prix 2022 : Promoter- DP World Global Freight Summit 2022 Dubai: Hostess- Gulfood Manufacturing 2022 at Dubai World Trade Center (DWTC): Supervisor- Adipec 2022 at Abu Dhabi National Exhibition Centre (ADNEC) : Hostess- Fitbit October Road Show in Yas Mall Abu Dhabi : Promoter - Middle East Investor Summit Abu Dhabi 2022 :Coordinator - Coca-Cola Fifa World Cup in Coca-Cola Arena Dubai: Supervisor- Intersec 2022 at Dubai World Trade Center (DWTC): Coordinator- Cricket Game Event (MasterCard Cube) at Expo 2020 Dubai: Supervisor- Mother’s Day Event (MasterCard Cube) at Expo 2020 Dubai: Supervisor- Bloomberg Event (Conference and Dinner ) at Expo 2020 Dubai: Hostess - Didier Drogba Visit : Supervisor- Run with Usain Bolt at Expo 2020 Dubai: Supervisor

Dubai, United Arab Emirates

- Opened / Closed the 3 PepsiCo pavilions and made sure the activation space was ready for operations and visitors.- Ensured that all equipment, machines, screens, content across the space is operating efficiently.- Monitored efficient delivery of all stocks and product operations on site.- Did daily briefings to the team.- Did daily merchandise reports. - Evaluated the juniors brand ambassadors.- Coordinated with the supplier and replace the equipment if needed.- Met and greeted visitors and guide them through the brand experiences as relevant.- Guided visitors to enjoy the experiences on site and helping with any queries.- Partnered with Expo on site operations to ensure PepsiCo/MasterCard sites are operated efficiently.- Worked with Expo teams, PepsiCo/ MasterCard teams, and agencies to ensure that the space is always in optimum state and reported any issues to the site manager.

Abu Dhabi, United Arab Emirates

- Coordinated project schedules, resources, equipment and information.- Liaised with clients to identify and define project requirements, scope and objectives.- Ensured that clients’ needs are met as the project evolves.- Analysed risks and opportunities.- Monitored project progress and handle any issues that arose.- Worked with the Project Manager to eliminate blockers.

Budapest, Hungary

- Handled back-office processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for the customer.- Followed through tasks and took ownership to ensure they were completed to the required standards.- Delivered customer service without compromising business needs.- Analysed and interpreted financial statistics and other data and produced relevant reports.

Budapest, Hungary

- Troubleshot system and network problems.- Provided technical assistance in maintaining security and accessing systems.- Investigated, diagnosed and solved computer software faults.- Participated in team meetings actively and give intelligent inputs to improve efficiency.

Bucharest, Romania

- Installed, troubleshot and maintained system software. - Resolved technical support issues in a timely manner.- Answered incoming customer calls, Emails, Chats and provided assistance in a friendly and professional way.- Used CRM ( ServiceNow) to create incidents and requests and solved them or assigned them to the appropriate teams if needed.- Worked with the team to increased customer satisfaction.

Industrial Engineer, Industrial Engineering

B1 Certificate, Gernan Language

B2 Certificate, Gernan Language

Certificate, Hospitality Administration/Management