Digitalization and safeguarding or destruction of physical documentation.

Managed expenses and reconciled accounts, resulting in a 10% decrease in discrepancies and improved financial tracking.Drafted and edited executive's correspondence and reports, increase in document accuracy and professionalism.Acted as a liaison between executive and internal/external stakeholders, contractors resulting in an increase in effective communication and relationship-building.Implemented an organizational system for digital and physical files, decreasing in 30% in time spent searching for documents.These quantifiable achievements demonstrate the tangible contributions made as a personal assistant, resulting in improved efficiency, cost savings, and enhanced support for the executive team.

Working on inbound customer service calls is the cornerstone of my experience with exceptional customer service. answer and receive incoming calls from customers seeking assistance, support or information about products and services. Highly skilled, I have dedicated myself to providing prompt, courteous and effective solutions to meet the diverse needs of valued clients.I deliver exceptional service that exceeds customer expectations and fosters long-term customer loyalty. Attending between 100-250 calls inbound per day. First Call Resolution. The organization  measures success in resolving customer inquiries on the first call in 99.5 of the cases. This  reflects the efficiency and effectiveness in addressing customer needs.