Sara Magdi Email and Phone Number

• Secure new customer wins for Microsoft Cloud Azure: Maximize up-sell and cross-sell opportunities by collaborating with Sales Agent and Partner Connection Manager• Present Microsoft’s Cloud value propositions and differentiation that align with customer’s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud- based solutions • Provide technical product overview and insights pertinent to customer needs and usage scenarios• Increase technical acumen by delivering innovative ideas to accelerate customer success in the cloud.• Position competitive offerings and solutions in the context of customer needs and experiences• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought• Demonstrate aspects of the technical and business solution to customers over Teams• Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions• Act as the key technical contact for the SMB Vendor Tele team with potential customers • Conduct group and one-on-one training across the Center on subjects of expertise• Meet and exceed team-level monthly, quarterly, and annual targets for net-new revenue and sales pipeline, as well as operational metrics

• Managing a French customer private cloud based on VMware on Nutanix platform.• Managing customer RUN/Operation phase as L2/L3 support for system and application layers.• Performing changes on existing platforms and services.• Incident management of internal and customer’s platforms andservices.• Proactive administration and support tasks.• Monitoring and health checks for platforms.• VMware Administrator :- Design, implement and maintain VMware vSphere infrastructure.- Monitor, troubleshoot and capacity planning of vSphere environment.- Provide technical guidance to other VMware administrators.- Participate in Vcenter upgrades projects.• Install, configure Linux systems and perform top level oftroubleshooting, patches and upgrades.• Provide technical support, guidance and reply to the technicalinquiries.• Ensure backup procedures, executions and backup refresh results.• Participate in Migration Project from on Premises to Cloudplatform vCloudDirector

• VMware Administrator : - Design, implement and maintain VMware vSphere infrastructure.- Monitor, troubleshoot and capacity planning of vSphere environment.- Provide technical guidance to other VMware administrators.- Participate in Vcenter upgrades projects.- Implement new projects and work closely with the infrastructure architect and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review.• Install, configure Linux systems and perform top level of troubleshooting, patches and upgrades.• Monitor system performance to prevent slowdowns and production crashes.• Provide technical support, guidance and reply to the technical inquiries.• Works with IS security team to ensure internal security requirements are in place.• Ensure backup procedures, executions and backup refresh results.• Works closely with DBA, Application Support and Storage Admin teams to fulfil day to day operational activities.• Co-operate with the project managers and consultants to achieve project goals.• Escalate complex issues to the vendor and follow up till solving.• Document all technical actions and provides a daily summary report to the team leader.

• Provide creative solutions to the end user problems to ensure user satisfaction and productivity. • Identify and solve complex problems of the company software products (standard or developed in-house), including problem escalation.• Maintain McAfee environment in optimum performance and compliance standards. • Troubleshoot and resolve complex security issues in support of enterprise users (5,000+ users).• Provide Centralized Management for users critical applications through SCCM and Microsoft APPV to Simplify Application deployment reduce End User Interruptions and reduce Application Management Costs. • AS Tier II provides the second level of support to end users by handling service requests that have been escalated by lower tiers, providing Support onsite, remotely, over the phone, or via email, working with vendors to propose product, technical, or installation changes to improve the overall quality of service.• Manage and Monitor SW license and meter the SW usage in the company.• Participate in enterprise projects and contributing to the technology master plan.• Control & check the environment by scanning for software running out side company policy. • Handle Manageability systems upgrade projects • Generate system reports regarding desktop health/compliancy/Inventory.• Ensure that the right security measures and policies are developed and applied to protect the company network and resources. • Responsible for company desktop policies development and implementations.

• responsible for providing the required technical support to the IT corporate applications according to the agreed service levels with all the business domains and to ensure that these applications are available and performing up to the standard levels.• Handle the applications failures to solve them in coordination with external vendors and other Mobinil teams.• Handle several applications effectively with the expected flexibility according to the the business needs & priorities.• Continuous follow up to the vendors performance and raise any inconvenience to the management knowledge.• Close and continuous monitoring to the applications • Provide the needed support for the IT solutions delivery.

• Serve as the initial point of contact for resolution of desktop/workgroup-related problems in more than 3000-user environment.• Set up workstations & laptops for new employees; configured systems, ensured network connectivity, & installed & tested hardware & software.• Troubleshoot operating system problems and user’s software.• Troubleshoot domain problems & user’s accounts.• Handling internal users technical complains.• Handling network and local printer’s problems.• Configuring, troubleshoot technical issues & sync handsets (Mobile phones) with Exchange server.