Sara Makeen Email & Phone Number

Dubai, United Arab Emirates

- Issuing initial contracts, Pre and Final Title deed.- Assisting the customers with Key handover, Dewa, Empower ad Aqua cool registrations.- Handling Customer support main email of Dubai Holding Real Estate for BTS department resale and inquires.- Customer support for both Dubai properties and Meraas customers handling face to face meetings and point of contact for customers inquiries in addition to working on multiple systems (Oracle / Yardi / Freshdesk).- Preparing Resale NOC’s (No objection certificates) and Novation Agreements for both Dubai properties and Meraas customers.- Coordinating with the legal department and following up with the financial department to make sure payments are settled.- Managing customer concerns and trouble shouting clients feedback and complaints( Average of 100 + Tickets on a daily base, maintaining a 90% first‑call resolution rate, reducing the need for escalations.

Dubai, United Arab Emirates

- Coordinating with vendors and exhibitors to ensure they have the necessary resources and support to set up their booths or displays. Addressing their needs and inquiries throughout the event.- Organising and coordinating workshops, guest activities and orientation session.- Trouble shooting guest concerns and requests.

Khartoum, Sudan

- Collaborate with project managers to define project scope, goals, deliverables and Identify potential risks and develop contingency plans.- Assist in creating project plans, timelines, conduct initial research and gather necessary resources for project execution.- Coordinate and communicate with cross‑functional teams, ensuring everyone is aligned on project objectives, tasks and ensuring adherence to timeline..- Maintain accurate and up‑to‑date project documentation, including project plans, status reports, and budgets.- Assist in resource allocation and task assignment to team members.- Collaborate with team members to find solutions and mitigate risks.- Participate in quality control and review processes to identify and resolve defects.- Assist in ensuring that project deliverables meet quality standards and requirements.

Khartoum, Sudan

- Assist in preparing project documentation, drafting project plans, timelines, reports and presentations.- Handle correspondence and communication between project team members, stakeholders, and clients.- Schedule and coordinate project meetings, workshops, and reviews.- Maintain project progress updates and ensure information is disseminated to relevant parties.- Collaborate with project managers to track project progress and identify potential issues.- Assist in risk management by identifying and documenting potential risks and mitigation strategies.- Support data collection and analysis efforts for project reporting and performance evaluation.- Review project deliverables for accuracy, completeness, and adherence to established guidelines.- Assist in conducting quality checks to ensure project outputs meet predefined standards.