Sara Manes Email & Phone Number

Copenhagen, Capital Region Of Denmark, Denmark

Copenhagen, Hovedstaden, Danimarca

Second level support to customers by all available support channels such as phone, email, and other communication platforms, to help them understand the potential of Trustpilot and what is required to implement it.Troubleshooting and resolution of any technical issues that are preventing customers from setting up/using Trustpilot, and its more advanced service (API’s, Unique links and Widgets).Editing and maintenance of “best practices” and self-service guides to enable customers to solve their own issues.Close collaboration with sales and customer success to enforce knowledge sharing.

Copenhagen Metropolitan Area

Copenhagen Area, Capital Region, Denmark

Italian lessons to adults integrated with authentic material, such as video, articles, and movies, and focused on the task-based learning. Organization of recurring cultural events, including: film screenings in cooperation with theaters in Copenhagen; lectures and workshops, also as a speaker/host; receptions with Italian food and recreational activities (eg. quiz, songs, dances)

Copenhagen Area, Capital Region, Denmark

Responsibility of opening and development of the Italian market, as result of the company strategy to generate new business in Southern Europe.Performing of product demonstrations tailored around the prospect needs, advice on technical issue and consulting about product and best practices, in order to foster a healthy and smooth customer journey.Prospecting and acquisition of clients through a skilful understanding of the Italian market, a strong capacity to successfully select and qualify leads, and a natural ability to establish solid and long lasting relationships based on trust, transparency and competence.Handling of the complete sales cycle, and management of the relationship to the costumer beyond the closing of the contract, in order to strengthen the bond to the client, and ensure renewal.Development of an extensive knowledge of the laws, procedures and rules applied in Italy when purchasing and implementing a SaaS service, both to the public and private sector.Tight cooperation to the marketing, the software development and the customer success teams, to successfully reach the company’s goals.

Copenhagen Area, Capital Region, Denmark

Software on-boarding of new customers and performing of punctual check-ins, to nurture an informed and solid customer journey;Maintenance and growth of the relationships to the company's existing accounts with regular follow ups, expectations management, risk and conflict mitigation, knowledge of the field competitors and solution-oriented approach.Professional care of the account's adoption and leverage of the product, steering their engagement and activity towards a successful achievement of their business goals through:high competence over the customer's needs, ambitions and challenges in their business area; thorough knowledge of the product.Identification and pursuit of growth opportunities within the account, driving confidently negotiations, and generating up-sells.

Copenhagen Area, Denmark

Care of existing customers and acquisition of new ones.Development of sales strategies, participation to trade shows,handling of purchase orders, invoices and claims.

Milan Area, Italy

Strategic advice to Danish companies entering the Italian market; facilitation of contacts between Danish and Italian companies, support to coordination of trade events, marketanalysis.

Milan Area, Italy

Italian lessons, combined with cultural activities and tasks to carry out in specific contests (eg. shopping at the local market, treasure hunt in the city)

Hamburg Area, Germany

Planning and development of effective Italian lessons, with broad use of authentic material (articles, videos, songs ) and focusing on the task based praxis. Organisation and coordination of exchange trips with Italian schools. Arrangement of cultural events involving parents and pupils.

Hamburg Area, Germany

Planning and development of effective Italian lessons, with broad use of authentic material (articles, videos, songs ) and focusing on the task based praxis. Organisation and coordination of exchange trips with Italian schools. Arrangement of cultural events involving parents and pupils.

Hamburg Area, Germany

Care of existing customers, customer acquisition by telephone,handling of orders and invoices.

Hamburg Area, Germany

Assistant teacher of Italian as foreign language with various task, including: carrying out conversation exercises (eg. roleplays); providing sources and interesting information for cultural studies lessons; rehearsing exam situations.

Hamburg Area, Germany

Assistant teacher of Italian as foreign language with various task, including: carrying out conversation exercises (eg. roleplays); providing sources and interesting information for cultural studies lessons; rehearsing exam situations.