Sara Mangrum Email & Phone Number

New York, New York, Us

Digital Operations

San Francisco, California, Us

Operation and member experience for SoFi Bank Checking and Savings; managing the ongoing support, and technical design for the SoFi Credit Card processing platform. Identifying and driving incremental quarterly reduction in unit cost.Recruiting and developing strong talent including a team of Directors, Technical Project and Vendor Managers to maximize efficiency, meet regulatory requirements and improve member experience.Manage card collateral and production across (plastics, letters, returns processing).Collaborate with functional leads to define Product roadmap, prioritization, and execution (Agile Methodology).Lead various operations teams through change management; onboarding SoFi wide new products, marketing campaigns, tools and features. Drive SoFi wide operations initiatives to streamline Product readiness and iteration and remediation strategies. Lead strategic partnership with various sponsor banks, key card networks and platform vendors (including: MasterCard, Visa, FiServ, FIS, Jack Henry, Greendot, Paypoint, and ACI). Monitor and manage outsourced service providers to ensure performance, adherence to SLA’s and aligned to business objectives. Work closely with the work-force management team on accurate forecasting and planning.Business Continuity and Risk Assessment and controls for Banking and Cards operations.

New York, Ny, Us

Lead the day-to-day operations and strategy for the GE Commercial Operations Shared Services line; Employees working out of 9 Global offices supporting 24/5 service. Main offerings are Credit, Onboarding (KYC, KYS, Channel) MaaS (Marketing), and Sales Support (Wing-Wing OTR/ITO) for Industrial and SaaS product lines.Responsible for integrating teams into Genpact, while continuing to provide maniacal customer service, and continuous productivity.People champion - focused on upskilling, driving a positive culture, and empowerment!

Boston, Ma, Us

Operation and strategy leader for GE’s commercial shared service sales operations team; functions including Customer and Supplier Credit, KYC, Channel, and Consortium Partner Onboarding and Order management services.Heavy focus on automation, standardization and productivity.Lead work migrations from GE Businesses to shared services with cost out, and quality improvements.Manage global teams in 9 locations around the world, supporting more than 40+ languages and 24/5 service. Relationship manager for all C-suite GE Business leaders – provide executive level leadership and direction - working in a non-mandated environment.Responsible for financial success of the P&L delivering 148% VOP in 2017; driven by credit data optimization, in-sourcing, financial rigor and selling additional services across industrial's.Design ongoing training on GE Product across industrial's, advanced credit, and compliance.Lead Commercial Women’s Network for Global Operations – facilitation networking, educational and volunteer activities.Recruiting and developing strong talent who are empowered to do what is right for the customer and process while remaining profitable for GO.

Boston, Ma, Us

Lead the 230 FTE+ Global Inside Sales team across 9 locations and more than 20 language supporting demand generation, remote account management, inbound upsell, and analyzing marketing campaign success. Lead sales support team including GE Digital Software/Hardware proposals, and quote follow up.Strategic Growth – established the Inside Sales team in North America – grew 1 to 70 employees in 12 months.Revenue – Global team created $1.3B in pipeline and generated $125M in 2016. Conduct regular QMI’s, deal reviews, and work though strategic pivots on marketing plans.Process Design – collaborate with Global Process Leader to build and implement operational processes for the team: technology, billing, job type design, career development, communications, metrics and reporting, sales incentive compensation plans, while focusing on developing a collaborative, trusting, and fun culture.Collaboration – work with Sr. Marketing and Commercial Leaders across the GE Business Units to develop sales strategies that very by Channel Partner, OEM, Direct Customers - monitor and pivot to mutually profit from the success of our extended sales teams. Heavily focused on productivity, liquidation and utilization in fastworks every day.

Boston, Ma, Us

Manage $100M Enterprise Standard Global Pcard procurement/expense process in more than 30 countriesDeveloped deployment strategy including: process design, policy creation, implementation and audit plan, resource management, and project prioritization reviews.Lead cross-business team of Sourcing/Controllership SMEs to identify simplification opportunities and risk mitigation.Drive standardization across GE through participating in various cross-functional enterprise standard projects.Provide coaching and mentoring for customer support teams globally, IT and Global Country Leaders.Responsibility for meeting tax and regulatory compliance required for each GE Industry and supported region.Conduct regular finance/operations reviews with Sr. Executives.

Boston, Ma, Us

Travel Card Account Manager for all GE Energy Businesses, Appliances & Lighting (~$500M Annual Spend); strengthen relationship between Finance/IT Leaders at various businesses and with external vendors.Project Manager for all implementations, special projects, compliance and controllership.Continuous process improvement, utilizing data analytic to drive decisions.Compliance Officer for GE Travel; monitoring training, ombudsman escalations, and reporting to GE Compliance Board.

New York, Ny, Us

Partner with Global Account Manager to support GE Travel Program.Serve as primary contact for 16 GE Travel Programs outside of the Standard GE Program. Completed implementation, PA set up and ongoing customer support for all clients.Reporting and analysis on all GE Spend; including vPayment & Pcard. Identify areas to grow program, improve card member satisfaction and identify compliance issues for GE.

Norwalk, Ct, Us

Manage $1.3B portfolio of Travel Card, Purchasing Card, vPayment spend by providing exceptional service to customers while maintaining volume targets for GE. GE Customers included Corporate, Money, and Commercial Finance.Worked with GE Sourcing and Finance teams to build sophisticated files to interface with various ERP and AP systems.Developed and implemented migration plans for all customers transitioning from MasterCard to American Express.Successfully grew portfolio for several external industrial clients.

Boston, Ma, Us

Managed the development and execution of more than 200 tradeshows and client conferences. Including annual User Conference and Client Advisory Board.Responsible for day-to-day vendor relationships, sales communications and show budget/expenses.Created and maintained several Lead and Contact MS Access databases.