Sara M. Email & Phone Number

Toronto, Ontario, Canada

• Inbound communication resolving issues with clients via phone, live chat and email• Keeping up-to date with technical updates and communicating effectively with the team duringmeetings and via Slack.• Using multiple CRMs (Salesforce, JIRA) to complete and track client and technical tickets.• Educating clients on the Indeed products and how to optimise the platform for their business needs.• Problem-solving and liaising with various product and development teams regarding… Show more • Inbound communication resolving issues with clients via phone, live chat and email• Keeping up-to date with technical updates and communicating effectively with the team duringmeetings and via Slack.• Using multiple CRMs (Salesforce, JIRA) to complete and track client and technical tickets.• Educating clients on the Indeed products and how to optimise the platform for their business needs.• Problem-solving and liaising with various product and development teams regarding client accountsfor full optimisation.• De-escalating client issues and complaints regarding performance and service.• Assisting and training staff on protocols, key messaging and client communication skills.• Reaching and maintaining personal and company KPI targets Show less

Toronto, Ontario, Canada

- Selling and booking tours in a high-volume inbound sales environment using TourRadar’s custom-made booking software.- Providing customer support and care for customers pre-, during, and post-travel.- Gaining customer confidence through excellent product knowledge and travel expertise.- Increasing TourRadar’s revenue by promoting sales and attracting repeat customers.- Communicating effectively with customers and tour operators via instant messenger, email, and phone.-… Show more - Selling and booking tours in a high-volume inbound sales environment using TourRadar’s custom-made booking software.- Providing customer support and care for customers pre-, during, and post-travel.- Gaining customer confidence through excellent product knowledge and travel expertise.- Increasing TourRadar’s revenue by promoting sales and attracting repeat customers.- Communicating effectively with customers and tour operators via instant messenger, email, and phone.- Assisting with post-booking enquiries by handling booking cancellations, amendments, payment issues, and providing tour information.- Creating and working on customer care and retention projects throughout the COVID-19 pandemic, including managing sensitive and confidential customer situations.- Liaising between tour operators and customers to rebook travellers’ vacations and solve pricing issues.- Presenting the Customer Support Team’s achievements to the global company.- Building cross-functional relationships while working with other teams, including Business Development, IT, Marketing, Finance, etc.- ​Collecting customer feedback to create new processes and solutions for smoother transactions and a better customer experience.- Being a main point of contact for advice and assistance for my peers and superiors. Show less

United Kingdom

- Establishing and maintaining client and staffing relationships to ensure constant workflow throughout the years as a freelancer, resulting in repeat work and clients.- Working on both Experiential and Corporate events, such as conferences, conventions, concerts, and movie premiers.- Being the main point of contact for clients and venue services for the duration of planning and executing an event.- Working on behalf of both known and upcoming brand names to be the face of a… Show more - Establishing and maintaining client and staffing relationships to ensure constant workflow throughout the years as a freelancer, resulting in repeat work and clients.- Working on both Experiential and Corporate events, such as conferences, conventions, concerts, and movie premiers.- Being the main point of contact for clients and venue services for the duration of planning and executing an event.- Working on behalf of both known and upcoming brand names to be the face of a customer product or experience.- Communicating key brand messages and information to the general public to create event awareness and interest.- Ensuring all risk assessments are complete and that the space adheres to these assessments.- Organising and co-ordinating pre-registration of guests before major events.- Managing a small team of staff to complete events on behalf of large brands and corporations.- Training and supervising staff on the brand being promoted, ensuring a high level of customer service and client satisfaction.- Ensuring all staff are sufficiently briefed of the day's events to ensure the event flows as expected.- Empowering and supporting colleagues to ensure the success of events and holding colleagues accountable when necessary.- Collecting registration information of guests at live events and ensuring the guest receive any promotional material.- Front of House customer service to event guests and using a CMS/CISCO system to sell and take secure ticket payment.- Ensuring all guests adhere to the venue and event rules. Show less

Bachelor Of Arts - Ba, Visual And Performing Arts

Bachelor Of Arts (Ba), Visual And Performing Arts

Activities and Societies: Basketball, Performing Arts Society (PAW), Deputy Stage Manager - Guys and Dolls (PAW), Choir. My Dissertation.