Sara Mccarthy Email & Phone Number

London - Coventry - North Yorkshire - Global

Corporate and individual consultationsI help leaders enjoy #quiet knowledgeTake competitive advantage using an understanding of the things we cannot seeListen - Voice - Learn

• Single point of contact for deployment in Digital and Global Functions areas of HSBC for UK, including deployment readiness, deployment scope and costings• Managed new requests for ad hoc programmes and special requests eg DISC/Insights, presentation skills, faculty offsite requests. Costings, contracting, liaising with vendors, demand input• Proactively and reactively managed demand for BAU programmes via regular stakeholder demand-based conversations eg Trusted Leader programme, Employee Relations training• Managed contracting across both GP services and vendor services, raised Service Requests through Learning Contracts from HSBC eg Decoded vendor• Monitored service provision, course cancellations, occupancy rates and evaluation scores for all programmes within the UK Host, Digital and Leadership service lines

• Onsite at Visa as partner support for all aspects of EU training delivery from virtual training production, stakeholder support, logistics, scheduling and learner experience• Produced over 140 sessions of virtual training for external clients at Visa Business School on key payment industry topics and for internal employees at Visa on all aspects of management, remote working and technical industry knowledge• Managed external event venues, negotiated contracts and saved Visa over £4000 in flagship onboarding event, managed training vendors and invoices • Built relationships across the business to promote awareness of Visa University brand and increase training uptake with creative marketing initiatives, focused on Diversity and Inclusion, Onboarding and Change Management• Worked with multiple regions NA, CEMEA, AP to coordinate global initiatives with Commercial Colleges at Visa University and proactively identified process improvements

London, United Kingdom

• Managed people, data and projects to support the delivery of technical training in Cloud Computing across EMEA region• Recommended process improvements for management of data within EMEA region to increase speed and efficiency• Managed budgets, invoices, POs and vendor suppliers, reporting to Global Finance• Deployed Learning Management Software and surveys to evaluate training effectiveness and improve customer experience and support Partner enablement• Organized complex schedule requirements in a fast-changing environment to support multiple stakeholders across multiple time zones

London, United Kingdom

Coordinated the roll-out of Surface Pros and Office 365 to entire organisation (900+ staff)Delivered training to individuals and groups, in person and by SkypeDeveloped KPIs for change and adoption, following Ofcom's introduction of Agile workingWrote copy for changes to technology and its impact on colleagues, working with Internal Communications• Devised KPIs for training, change and adoption of 0365 including Yammer, OneNote, Windows 10 and Skype for Business, leading Yammer adoption throughout the company• Identified training and development needs, assessing skills gaps in line with forecasted business trends, delivering training across national and regional sites in classroom and 1:1 format, in person or by Skype for Business• Designed training manuals, user guides and course content for project rollout requirements in new technology and on-demand basis, developing business cases to deliver customised training for unique professional groups, writing articles for internal communications • Booked, scheduled and coordinated complex requirements among internal and external providers across multi-locations with changing priorities • Used Learning Management Software and surveys to evaluate training effectiveness and made recommendations for improvement

• Oversaw compliance and funding regulations in line with national grant provision and Charity Commission regulations• Wrote policies on compliance, risk and conflicts of interest for the charity, identified areas of risk and presented them to the board, supported Trustees, advised on ethics• Identified new sources of funding, wrote funding applications and evaluation reports, worked within charity policies and procedures, liaised with clients and stakeholders • Monitored and evaluated procedures for data collection and service use • Wrote strategies for long-term funding and organisational development

• Managed a team of children’s coaches, implemented adherence to Child Protection,Health and Safety Policies, trained team in lesson planning, evaluated session delivery• Fully responsible for expanding the children’s activity programme, liaised with parents, determined service need requirements, assessed risk, reported to senior management•Delivered specialised training for niche groups: children, older adults, business professionals•Designed and delivered 1:1 fitness programmes for clients with strength, flexibility and cardiovascular goals, assessing risk, using free weights, fixed resistance and CV equipment•Taught studio classes to members in group cycling, ab training, back care, weight loss

Galway, Ireland

Research responsibilities for The Cardiovascular Health Strategy, as part of the Public Health Department•Conducted research and wrote reports on cardiovascular health within the West of Ireland, liaising with clinicians, managers and committees e.g. Outpatient use of cardiology services•Developed research needs of Public Health Department through written documents, participation in meetings, presenting research results to subgroups and scientific meetings

London, United Kingdom

•Prepared statistical tables, entered and cleaned data, managed databases, took minutes•Developed project to collect gestational data of infants on national basis •Disseminated research findings to public, journalists, doctors and allied health professionals through presentations

London, United Kingdom

•Designed questionnaires and analysis for government social surveys•Cleaned data, dealt with fieldwork queries and requests from the public•Took minutes, carried out technical documentation and procedures for surveys

Bsc (Hons), Social Policy Research, 2:1

Personal Trainer