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Sara A. Mireles, M.S. Odl is listed as Vice President, Customer Experience Office; Diversity and Engagement Champion; Enneagram Coach at Credit One Bank, a with 764 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at creditonebank.com and a matched LinkedIn profile for Sara A. Mireles, M.S. Odl.
Sara A. Mireles, M.S. Odl previously worked as Vice President, Customer Experience Office at Credit One Bank and Vice President, Quality and Training at Credit One Bank. Sara A. Mireles, M.S. Odl holds Master Of Science - Ms, Organization Development And Leadership from Saint Joseph'S University.
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AeroLeads found 1 current-domain work email signal for Sara A. Mireles, M.S. Odl. Compare company email patterns before reaching out.
Positive and engaging leader with the ability to bring diverse groups of people together to solve complex problems and deliver customer-centric solutions. Sara’s experience includes leadership development; client services; operations management; quality and regulatory compliance; control governance; training and employee development; knowledge management; incentive design; and process engineering.Sara has led teams across North America, India, the UK, and the Philippines through business acquisitions, system conversions, and technology integrations. She introduced machine learning to quality sampling and improved error detection by 300%. Sara successfully introduced Agile project methodology to reporting and analytics teams, improving quality and increasing productivity. Additionally, Sara simplified quality expectations across operations, focusing on customer outcomes, and increased overall agent quality and customer experience scores. Areas of expertise:− Operations leadership and leadership development− Strategic planning − Process improvement and change management − Data analytics and reporting − Budget development and resource optimization− Call Center Management − Quality assurance and risk management− Customer experience transformation− Functional technology integration
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A career timeline built from the work history available for this profile.
Las Vegas, Nevada, United States
Lead the Customer Experience Office in creating better customer experiences across all interaction points. Review solicited and unsolicited card member feedback and leverage the insights to drive and influence business changes to improve customer relations and contribute the business growth.
Las Vegas, Nevada Area
Accountable for operations Knowledge Management, Quality, Training, and Customer Experience. Set strategic direction for 5,000+ operations team members across internal and supplier sites. Ensure that customer focus and compliance practices are embedded across the department through effective procedures, training and a robust quality program.
Las Vegas, Nevada Area
Lead operations teams responsible for executing quality monitoring, reporting and training. Identify and develop leadership capabilities. Sampling from over ten million customer interactions per month, from internal and supplier networks. Leverage production teams and technology to assess servicing strengths and opportunities. Design and manage quality support systems, data, and reporting to provide clear trends and insights. Analyze performance results and identify areas of business risk and exposure. Collaborate with business leaders to develop, test, and execute strategies to eliminate errors and inconsistencies. Manage large scale system issues and process failures impacting customers; including event identification, impact assessment, event containment, and customer remediation.
Salinas, California Area
Defined and executed sales and retention strategies for credit card products in global customer service centers. Achieved annual revenue goals of over $200MM. Designed and managed monthly incentive program for 5,000+ U.S. and offshore customer service associates and managers; managed a budget of $5MM. Developed and implemented structured sales quality guidelines to ensure compliance with regulatory expectations, resulting in sustainable sales practices.
Salinas, California Area
Managed large production teams across operations functions including Customer Service, Fraud, Disputes, Retention, and Collections. Established and managed operations budgets and consistently exceeded quality, sales, and service goals. Lead teams through significant business changes including acquisitions, restructuring and re-alignments; while maintaining high engagement and productivity.
Other employees you can reach at creditonebank.com. View company contacts for 764 employees →
Jon Ide
Colleague at Credit One BankLas Vegas, Nevada, United States
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Bianca B.
Colleague at Credit One BankLas Vegas Metropolitan Area, United States
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Christian V.
Colleague at Credit One BankLas Vegas, Nevada, United States
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Nikki Zhang
Colleague at Credit One BankLas Vegas, Nevada, United States
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Akhil Pramod Emani
Colleague at Credit One BankLas Vegas, Nevada, United States
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Bridget J.
Colleague at Credit One BankLas Vegas Metropolitan Area, United States
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Cathi Trovato
Colleague at Credit One BankLas Vegas, Nevada, United States
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Daniel Haywood
Colleague at Credit One BankSan Juan, San Juan-Laventille, Trinidad And Tobago
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Leland Rucker, Mba
Colleague at Credit One BankLas Vegas Metropolitan Area, United States
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Matthew Janssen
Colleague at Credit One BankLas Vegas Metropolitan Area, United States
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Quick answers generated from the profile data available on this page.
Sara A. Mireles, M.S. Odl works for Credit One Bank.
Sara A. Mireles, M.S. Odl is listed as Vice President, Customer Experience Office; Diversity and Engagement Champion; Enneagram Coach at Credit One Bank.
AeroLeads has found 1 work email signal at @creditonebank.com for Sara A. Mireles, M.S. Odl at Credit One Bank.
Sara A. Mireles, M.S. Odl is based in Las Vegas, Nevada, United States while working with Credit One Bank.
Sara A. Mireles, M.S. Odl has worked for Credit One Bank, Capital One, and Hsbc.
Sara A. Mireles, M.S. Odl's colleagues at Credit One Bank include Jon Ide, Bianca B., Christian V., Nikki Zhang, and Akhil Pramod Emani.
You can use AeroLeads to view verified contact signals for Sara A. Mireles, M.S. Odl at Credit One Bank, including work email, phone, and LinkedIn data when available.
Sara A. Mireles, M.S. Odl holds Master Of Science - Ms, Organization Development And Leadership from Saint Joseph'S University.
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