Created office systems and processes utilizing Quickbooks; maintained confidential documents and databases. Designed and wrote content for company website, yellow page ads and marketing materials.Measure, estimate and close sales for hurricane shutters

Operations Manager Successfully captured $1.5M in sales within 8 months of date of hire, which resulted in the opportunity to turnaround and handle sensitive post-hurricane customer issues and back-office support. Promoted again within 6 months to oversee employee teams and operations in a rapid-growth environment generating over $15M in annual sales.  Cost Reduction, Processes & Performance Improvements: Created checks, balances, and systems to streamline expenses. Developed operational / employee-focused processes that drove gains in productivity, quality, efficiency, and accountability. • Created installation schedule; synchronized it with the manufacturer. Led manual-to-computerized conversion. Established a system to track / coordinate jobs. Sped up delivery-to-collections process.• Served as the key contact for resolving customer, staff vendor / supplier and contractor issues in a high-stress atmosphere for Shutter Outlet. Over delivered on expectations. Reduced lead-time from 1 year to 6 weeks; decreased average job duration from 5 days to 1 day. • Trained staff to troubleshoot problems and to provide attentive customer care for Shutter Outlet. Aligned project difficulty with the skills and abilities of 22 employees’ to facilitate success.

Compliance / Office ManagerJoined the firm with front-line client management responsibility for a book of high-net worth clientele. Maintained accountability for office management and operations, as well as quality and regulatory compliance. Client Account & Relationship Management: Facilitated a turn-around with personalized, timely service, problem resolution, and a first-point of contact to build trust and rapport. Performed a variety of time-sensitive account requests for clients and broker. Opened new accounts, prepared paperwork, audited accounts and prepared / nurtured communications. Office Management: Created office systems and processes; maintained confidential documents and databases; processed A/R, A/P and client billings; and served as key liaison with auditors and associates