Skilled people manager of a diverse team of 17 people based in Bucharest, Bratislava, Casablanca & Ireland. Responsible for all areas of people management ranging from time & attendance, coaching, motivation, to personal developmentLed Order To Cash role for Western Europe. Led regular calls with key stakeholders presenting results and business updates for region. Point of contact for all escalations or OTC issues. Monitored Key Performance Indicators for region to ensure they are being met. Led monthly updates with senior OTC leadership.Managed and participated on projects within Order Management community eg introduction of DSA, PO Assist, First Pass Yield dashboard.Regional lead for EMEA ACE people development program. Ran mentor circles with program participants on topics like personal branding, career development and building your network.Led weekly meetings on EMEA CRI (Cancel & Rebook) numbers to outline trends & causes and implemented improvements.

Led the rollout of Global Revenue Operations (GRO) for EMEA on Salesforce.comTrained the GRO EMEA team on the SAP rollout.Reported on the GRO SLA metrics for senior management, prepared audit packs for internal audit team and PWC.Implemented GBS Graduate Leadership Program with direct supervision of 3 graduates which consisted of bi-weekly 1-1 meetings, training & development and motivation, Weekly Project Management Office team meetings and kept project sponsors updated.Member of Finance Training ProgrammeResponsible for leading daily & weekly calls with our offshore team in Manila and ensured all Team Escalation queries were being answered within our SLA.

Responsible for full revenue recognition and approval of all customer orders processed in Iberia region as per GRO approval matrix.Ensured all orders booked adhered to basic Revenue Recognition criteria and were in compliance with EMC and Sarbox financial policies.Reviewed customer contracts to ensure compliance on all orders booked, with correct payment and shipping information etc.Assisted in PWC audit and monthly Sarbox testing.Liaised daily with interdepartmental groups such as Accounts Receivable, distribution, licensing, and local country functions on order processing matters.Member of the Global Sales Contracts Project which led to development of a new team to review and summarise contracts in order to improve efficiency. Also delivered training to this new team.

Improved inventory management by implementing stock control measures.Oversaw storage, listing and dispatch of goods to maximise sales through different online platforms and outlets. Researched and followed current online shopping trends for ordering new stock.Managed assistant managers by providing support, training and personal development.Responsible for visual merchandising and stock-taking