Client relationship manager

Sales support specialist

· Responsible for creating and designing PowerPoint presentations for the Mercer Global Investment Forums;· Meticulously review all forum presentations and updating where necessary;· Liaise with forum speakers and stakeholders to ensure presentations meet with the brief set out for the sessions;· Arrange meetings and rehearsals for speakers, stakeholders, and personnel with complex diaries over multiple time zones;· Attend European forums as on-site assistant. This includes attending rehearsals, cue to cue sessions, manning registrations desks and co-ordinating ‘break-out’ sessions;· Manage Mercer Global Investment Forum website, ensuring it is up to date with speakers’ details, agenda changes, session summaries, publications and post GIF highlights;· Manage Mercer GIF MercerLink (internal) web page with forum presentations, photos, videos and useful information (including expense codes);· Review and manage forum registrations; correcting erroneous registrations and liaising with clients/managers;· Responsible for collating and sending forum registration updates/reports;· Responsible for collating and generating post forum evaluations/reports;· Responsible for handling and tracking forum invoice requests;· Frequently work toward strict deadlines;· Extensive use of MS Office, PowerPoint, Excel, Word and SharePoint;· General administration duties.

• Responsible for keeping the organisation CRM database up to date with accurate data and information, including data entry and ad hoc data cleansing;• Producing and updating all guidelines manuals and training documents for the organisations CRM database;• Liaising with multiple departments and stakeholders across the company in relation to provide improved CRM/Business Intelligence solutions.• Main support contact for all in-house users and sales force in relation to CRM;• Conduct regular training for new and existing staff on CRM updates;• Project coordination of new software relating to CRM or sales force applications;• Designing and updating QlikView (BI Tool) dashboards for Medical and Scientific Divisions;• Data mining and analysis;• KPI Reporting;• Extensive use of MS Office;• General Administration duties.

• Launching and project managing any updated versions of the organisations CRM system;• Regular presentations on CRM system and Sales App to the organisations UK based Medical, Surgical and Scientific Sales Teams during sales meetings;• Designing and Developing Qlikview Sales dashboards for Medical, Surgical and Scientific Divisions;• Continuous review of Sales dashboards with Senior Sales Managers to ensure the programme accurately reflected the needs of the business;• Liaising with multiple departments and stakeholders across the company in relation to provide improved CRM/Business Intelligence solutions.• Supplying figures and information to Senior Managers and Directors for strategic meetings and business planning;• Development of essential KPI’s with Senior Managers;• Reporting of monthly sales force reviews;• Training and development of all Medical, Surgical and Scientific Sales Managers, new and existing on CRM system and protocols;• Ensuring regular updates are delivered to Directors and Senior Managers on sales force effectiveness reporting;• Producing and updating all guidelines manuals and training documents for the organisations CRM database;• Extensive use of MS Office.• Arrranging meetings for all CRM related developments. This includes creating Agenda's, Minute taking and issuing Minutes within an acceptable timeframe;• Diary Management;• General Administration duties.

• Coordinating Life Science/Material Science orders including high end orders;• Generating sales leads received from external customers and work with Territory Managers to progress lead to order;• Generating quotations based on customers request or specification supplied by Territory Manager;• Maintaining a high standard of Customer Service with internal and external customers;• Maintaining excellent working relationships with external suppliers;• Ensure 3rd party orders were delivered on time and to exact location;• Liaising with Microscopy colleagues in European Headquarters;• Direct support contact to all UK Microscopy Territory Managers;• Coordinating marketing leads generated from exhibitions or Company website;• Managing monthly customer satisfaction surveys including development of the survey;• Responsible for divisional monthly KPI reports and delivering them to the divisional manager.• Extensive use of MS Office;• Diary Management;• General Administration duties.

• Main support contact for specific area of UK;• Maintaining a high standard of customer service and high attention to detail when completing administration;• Logging all inbound and outbound customer calls in real time;• Logging customer repairs for medical scopes and microscopy equipment using the company ERP system;• Coordinating repairs through to completion and delivery;• Coordinating customer loan equipment to ensure it is delivered in time or returned on time;• Liaising with company vendors to ensure microscopy repairs are completed and returned within reasonable time frame;• Extensive use of MS Office;• General Administration duties.

Management of staffDay to day running of restaurantEvent coordinationAdministrationCustomer ServicePromotions

Individual and group lessonsFitness training Performance coachingAdministration