Sara Nejjar Email and Phone Number

• Coordinate with business consultant for company set up and DHA guideline implementation required.• Prepare staff offer letters and contracts.• Source medical insurance for staff members, with insurance broker.• Manage and oversee the surgeon’s clinic and surgery schedules.• Manage and oversee administration team and nurse team.• Address any team disputes, concerns and resolve matters amicably.• Address and attend to any patient complaints or conflicts.• Communicate… Show more • Coordinate with business consultant for company set up and DHA guideline implementation required.• Prepare staff offer letters and contracts.• Source medical insurance for staff members, with insurance broker.• Manage and oversee the surgeon’s clinic and surgery schedules.• Manage and oversee administration team and nurse team.• Address any team disputes, concerns and resolve matters amicably.• Address and attend to any patient complaints or conflicts.• Communicate and guide surgery patients journey from start to finish.• Coordinate and corresponding with hospital team, monthly surgery tracker, securing surgery dates, organizing the patients pre operation requirements.• Management of surgery payments and keeping track of these.• Monthly finance report of each surgeon’s surgery revenue costings.• Finding solutions and creating new pathways where necessary to ensure smooth operation. Show less

• Greet clients and create a warm and welcoming environment.• Responsible for handling of the plastic surgeon’s schedules and patients.• collaborating with the hospital to accommodate all surgery patients and delivering the highest patient experience.• Hands on approach to maximize each patient’s journey from clinical consultation/treatment to post operation care.• Ensure the clinic is Manage all incoming clients and phone calls in a professional manner.• Manage the clients… Show more • Greet clients and create a warm and welcoming environment.• Responsible for handling of the plastic surgeon’s schedules and patients.• collaborating with the hospital to accommodate all surgery patients and delivering the highest patient experience.• Hands on approach to maximize each patient’s journey from clinical consultation/treatment to post operation care.• Ensure the clinic is Manage all incoming clients and phone calls in a professional manner.• Manage the clients and waiting area in an effective and professional manner.• Ensure the highest level of customer service is always provided.• Introduce clients to the treating specialist at the same time of their appointment. Show less

• Gaining the Insurance Approvals and prepare Claim Forms for dental insurance.• Greet patients, verify and update patient information.• Review and approve vacations, sick leave and unpaid leave for staffs.• Oversee staff scheduling on shift basis so as to ensure full coverage.• Implementing procedures and policies for smooth operations and staffing.• Hiring, training and supervising staff.• Preparing daily sales report and reception performance to the higher… Show more • Gaining the Insurance Approvals and prepare Claim Forms for dental insurance.• Greet patients, verify and update patient information.• Review and approve vacations, sick leave and unpaid leave for staffs.• Oversee staff scheduling on shift basis so as to ensure full coverage.• Implementing procedures and policies for smooth operations and staffing.• Hiring, training and supervising staff.• Preparing daily sales report and reception performance to the higher management.• Responsible for insurance verifications and accurate communications to staff and patients regarding the insurance coverage.• Serves as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship.• Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the Practice.• Assist patients to complete all necessary forms and documentations. Show less

• Keeping reception tidy and presentable with all necessary material.• Acting as the face of organization to all visitors. Ensure they are greeted in a positive and pleasant manner.• Health Insurance Coordinator for the center.• Answering Questions and addressing complains.• Follow up with patients and Schedule appointments and make follow up calls to customers to remind them of their appointments.• Handle appointment cancellation and shifting duties.• Print out staff… Show more • Keeping reception tidy and presentable with all necessary material.• Acting as the face of organization to all visitors. Ensure they are greeted in a positive and pleasant manner.• Health Insurance Coordinator for the center.• Answering Questions and addressing complains.• Follow up with patients and Schedule appointments and make follow up calls to customers to remind them of their appointments.• Handle appointment cancellation and shifting duties.• Print out staff rosters and assist manager in determining commissions.• Preparing bills and invoices.• Answer all incoming calls and redirect them or keep message.• Check, sort, forward emails and Keep update records and files.• Monitor office expenses and costs.• Interfaced with insurance carriers and other healthcare providers.• Researched and solved claim and billing issues.• Assisted patients with eligibility and benefit coverage questions.• Print out staff rosters and assist manager in determining commissions. Show less

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.• Listening and responding to employees to maintain high job-satisfaction levels.• Recruiting through company-facing listings or through online recruiting sites.• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keeps patient appointments on schedule by notifying… Show more • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.• Listening and responding to employees to maintain high job-satisfaction levels.• Recruiting through company-facing listings or through online recruiting sites.• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.• Ensures availability of treatment information by filing and retrieving patient records.• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.• Helps patients in distress by responding to emergencies.• Contributes to team effort by accomplishing related results as needed. Show less