As a seasoned retail professional in corporate supply chain management and in vendor management, I am driven to optimize vendor relations. With the ability to utilize my customer service experience and my proven creative out-of-the box thinking skills, allows me to effectively manage vendor accounts, develop professional supplier relationships, and facilitate efficient PO procurement.Retail Supply Chain Analyst | Vendor Management | Supply Chain Coordinator Email: snoren2002@hotmail.comWith a keen eye for detail, I am adept at providing actionable metrics and analytical insights that drive strategic direction and business decisions. I pride myself on being a highly collaborative individual able to work effectively across diverse backgrounds and levels, and in fast-paced, time-sensitive environments. Also, I have extensive experience working in E-Commerce Omnichannel environments including with Direct-to-Consumer Fulfillment.Throughout my career, I have demonstrated a track record of success in enhancing supply chain vendor satisfaction ratings through efficient issue resolution, managing logistics and travel route planning to maximize on-time shipments, and strengthening quality assurance processes through rigorous materials inspection and assessment for 100% delivery compliance.In addition, I have experience in handling shortage processes and adjusting delivery schedules to account for supply interruptions, ensuring seamless supply flow to meet production needs. My results-driven approach to supply chain management, paired with strong analytical and problem-solving skills, enables me to set and establish the overall vision and strategic success plan.CORE SKILLS• Complex Commodity Management• Supplier Sourcing• Contract Negotiations• Process Improvements• Strategic Planning & Execution• Buyer / Purchasing & Procurement • Inventory Control & Management• Training & Development• Reporting & Documentation• Regulatory Compliance• Issue & Problem Resolution• Data Analysis & Research • Forecasting & Planning• Demand Assessments• Budgeting & Expense Management• Quality Assurance Mentoring• Communication & Collaboration• Project Management & Execution
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Vendor Management Supply Chain AnalystBuybuy Baby Aug 2020 - Jul 2023United StatesHere, I was responsible for overseeing the flow of every purchase order from creation to receipt at warehouses and stores. This involved providing regular updates, ensuring timely and accurate reporting to support the buying and planning teams, and working collaboratively with cross-functional teams to create and maintain comprehensive, accurate vendor guides. I assisted in creating SOPs, training guides for our PO Management Team and holding virtual training sessions for vendors to help them effectively use the vendor portal. With excellent communication and collaboration skills, I can effectively troubleshoot any issues and ensure the smooth flow of purchase orders. As a proactive problem solver, I am constantly looking for ways to improve processes, evaluate SOPs, and training materials to ensure they meet the needs of the organization.• Responded to inbound communications from buyers, planners, and vendors regarding specific purchase orders, order issues, and shipping questions, ensuring prompt resolution.• Lead oversight of purchase orders ranging in value from $50,000 up to $100,000,000.00, proactively followed up with vendors ahead of the executed ship dates to identify potential issues and escalate as necessary.• Managed a portfolio of over 300 vendors while working closely with 7 to 8 buyers and planners, managing all communications regarding purchase order status, and troubleshooting issues as they arise.• Served as the primary point of contact for the top 30-50 late vendors, communicating with them weekly regarding shipping outside of contracted ship windows.• Acted as an expert resource for vendors, advising on system and process questions and troubleshooting any issues they encountered.• Participated in Associate Resource Group (ARG) events, including those specifically geared towards women in the workplace. -
Eoperations Vendor ManagementBed Bath & Beyond Oct 2014 - Jul 2020United StatesIn this role, I worked closely with vendors to resolve any issues and create a positive working relationship through both email and phone communication. To efficiently manage my daily tasks, I carefully organized my email boxes. I received inbound emails from customer service representatives and vendors regarding specific order requests or concerns, as well as research the issues at hand. Using my problem-solving skills, I responded to each inquiry in a timely manner and worked to provide a resolution that satisfied the customer's expectations. By utilizing clear and professional communication, I was able to effectively manage relationships and maintain a high level of customer satisfaction.• Updated procedures and training guides, supporting daily inquiries from other team members regarding difficult emails or vendor inquiries, and worked with other departments in eOperations when business needs arose.• Replied to daily emails and assisted with processing the outgoing responses, efficiently responding to 50-80 new emails per day, including follow-ups to existing requests.• Processed escalated corporate customer service order issues with creative and quick solutions to retain customer satisfaction.• Lead training and development for over 25 new hires including existing team members in the Totowa and Union locations. -
Medical Communications RepresentativeActavis Pharmaceuticals Nj Inc Mar 2014 - May 2014Parsippany, NjIn this position, my daily responsibilities included managing email responses while also assisting with the processing of outgoing communication. Additionally, I demonstrated my ability to provide excellent customer service by warm transferring calls to the appropriate outsourced, divested, or product partners whenever necessary. I prioritized maintaining extensive product knowledge and ensuring that all Food and Drug Administration documentation procedures were thoroughly followed. As a final responsibility, I also processed sales representative requests received from various locations within the United States and Canada. Through my commitment to organization, efficiency, and attention to detail, I was able to execute my tasks with accuracy and contribute to providing top-level service for our customers.• Received inbound medical inquiries from healthcare professionals and consumers, accurately processed and documented 25-35 medical inquiry calls daily, and coordinated follow-up actions with the Medical Information Team, Customer Relations, Drug Safety, and Quality Complaints departments.• Generated daily Reconciliation Reports for the Medical Information department and processed Material System Data Sheets and Product Insert requests for the Medical Specialist Team. -
Customer Care RepresentativeNovartis Pharmaceuticals Feb 2013 - Nov 2013East Hanover, NjHere, I answered inbound medical inquiries from healthcare professionals, pharmacists, and consumers regarding their specialty medications in the Customer Interaction Center, accurately answering 25-40 calls daily and providing callers with Food and Drug Administration mandated responses. I gained expertise in FDA regulations, medications, company protocols, and procedures through online and classroom training.• Documented patient adverse events through the AEGIS database and submitted completed reports to Drug Safety and Epidemiology while logging all product quality complaints into the global AQWA database.• Reviewed drug-specific websites to find financial assistance or programs available for the medications, directed and warm transferred callers to appropriate departments for further assistance. -
Pharmacy Service RepresentativeCvs Caremark Corporation Sep 2011 - Sep 2012Fairfield, NjCVS CAREMARK - Fairfield, NJ September 2011- September 2012Pharmacy Service RepresentativeIn this job I serviced the Federal Employee Benefits Program in the specialty pharmacy. I would receive inbound customer and pharmacy calls regarding their specialty medications, prescriptions, and insurance benefits. Also, was responsible for writing new orders for the patients and tracking their prescriptions to make sure they were current in our system.• Answered 42-60 calls daily from patients or physicians for new medication orders and refill orders including quoting co-payment fees via their eligible insurance benefits.• Placed 17-34 outbound calls daily to follow up with the patients and with the physicians to obtain new prescriptions. • Processed orders and scheduled orders for shipping to the patients or the physician’s offices and researched and resolved patient's order delivery issues including sny billing discrepancies.• Warm transferred patients and physicians to our licensed pharmacists for counsel on the therapy or with their prescriptions. • Assisted with training and development for new employees with one-on-one coaching. -
Customer Care SpecialistTiffany & Co Sep 2007 - Dec 2011Parsippany, NjIn this position I was responsible for assisting customers with their online order inquiries, their merchandise specific questions and answering e-mails from our online feedback system. I was involved with our quality monitoring training and development for existing customer care agents including new hires to make sure they were providing them with ultimate customer service experience.• Answered 35-80 customer service inbound calls daily and assisted with researching and resolving various customer service issues with their orders or deliveries.• Replied to 40-70 e-mails daily to resolve concerns through our online email feedback system.• Listened in to the agents calls for quality assurance coaching to make sure the best customer service was delivered more effectively.• Provided training and development for new seasonal employees with assisting in resolving customer service issues more effectively.• Called the retail store locations to obtain availability for out-of-stock online merchandise to ship to the customer.
Sara Norén Education Details
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Literature And Photography -
Columbia High School, Maplewood, NjRequired Courses
Frequently Asked Questions about Sara Norén
What is Sara Norén's role at the current company?
Sara Norén's current role is Corporate Retail Supply Chain Analyst | Vendor Management | Vendor Coordinator | Supply Chain Coordinator | Direct To Consumer Fulfillment | PO Management | E-Commerce | Omnichannel | Training and Development.
What schools did Sara Norén attend?
Sara Norén attended State University Of New York College At Purchase, Columbia High School, Maplewood, Nj.
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Sarah Lynch (Lynch-Noren)
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Sara Noren
United States
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