Sara Gertrude O'Hearn Email & Phone Number

Taylor, Tx, Us

Taylor, Tx, Us

• Setup customized batch processes to correctly auto-import client files• Configure the software to identify where the data should import• Analyze and resolve any data errors to prevent them from occurring• Pull data from FTP sites and archive appropriately• Communicate with internal and external resources to customize processes• Maintain own schedule to best accomplish goals in a timely manner

Temple, Tx

• Resolve technical and training issues customers run into with our software applications• Identify software bugs and find workarounds or resolutions• Remote connect directly to customer systems and SQL databases daily• Write, edit, and analyze SQL queries and procedures and run traces• Research data in XML, XSL, JSON, and other files to resolve errors• Record detailed steps on replicating issues for testing, research, and development• Create knowledge-base articles to… Show more • Resolve technical and training issues customers run into with our software applications• Identify software bugs and find workarounds or resolutions• Remote connect directly to customer systems and SQL databases daily• Write, edit, and analyze SQL queries and procedures and run traces• Research data in XML, XSL, JSON, and other files to resolve errors• Record detailed steps on replicating issues for testing, research, and development• Create knowledge-base articles to assist customers with resolving their own issues• Work with customers of all sizes in the convenience store and wholesale fuel industry Show less

Austin, Texas Metropolitan Area

• Trained actor with a casual Midwestern vibe• Main focus is regular people characters in video games and podcasts• Also experienced with e-Learning and commercial reads• Have sound-treated home studio, AT4040 Condenser Microphone• Can maintain a turn-around for most projects in 24-48 hours• Experienced with both live and self-recorded sessions

Austin, Tx

• Researched and resolved technical errors with electronically filed tax returns• Became the go-to person on the team for complex situations• Developed training courses for both paper and online study• Worked with software developers to test product communication with IRS systems• Analyzed electronic XML submissions to ensure they met specifications• Independently developed a job aid to improve security procedures • Use of the new job aid was made a required process for… Show more • Researched and resolved technical errors with electronically filed tax returns• Became the go-to person on the team for complex situations• Developed training courses for both paper and online study• Worked with software developers to test product communication with IRS systems• Analyzed electronic XML submissions to ensure they met specifications• Independently developed a job aid to improve security procedures • Use of the new job aid was made a required process for every customer contact Show less

Taylor, Tx

Flash based game and application design.* Experienced with Adobe Flash Professional, ActionScript 2.0 and 3.0* Published app in the Nokia App Store