Sara Omer Email and Phone Number

Functions and Responsibilities:•Operations Management: Led daily pharmacy operations, ensuring seamless service delivery, stock management, and adherence to regulatory standards•Staff Supervision: Managed and trained pharmacy staff, delegating tasks, monitoring performance, and ensuring compliance with pharmacy protocols and safety procedures•Inventory Control: Oversaw inventory management, including ordering, stocking, and dispensing of pharmaceuticals, with a focus on minimizing waste and ensuring the availability of critical medications during the period of the war in Sudan•Customer Service: Ensured exceptional customer service by resolving patient inquiries, managing prescription fulfillment, and addressing concerns about medications and treatments•Regulatory Compliance: Ensured the pharmacy met all legal and regulatory requirements, including proper handling of controlled substances, licensing, and inspections•Health and Safety Standards: Maintained compliance with health and safety regulations, including proper storage of medications, cleanliness of the pharmacy, and safe disposal of hazardous materials•Process Improvement: Identified and implemented workflow improvements to increase efficiency, reduce errors, and enhance overall pharmacy operations‪‪

Functions and Responsibilities:•Stock Control and Monitoring: Supported the implementation of stock control measures, and rotation of stock reducing waste and expiration of supplies•Quotation Requests: Assisted in requesting and comparing quotations from suppliers to secure the best prices and terms•Order Processing and Tracking: Helped process orders for supplies, ensuring timely replenishment based on hospital needs and usage patterns•Supplier Coordination: Worked with suppliers to ensure timely delivery of orders, resolved issues, and maintained good relationships with vendors•Supplier Evaluation: Assisted in evaluating the performance of suppliers, including delivery, quality of goods, and adherence to contract terms•‪Contract Management and Vendor Negotiations: Supported in the management of contracts and helped in negotiating terms, such as pricing, delivery schedules, and payment terms•Supply Chain Optimization: Supported initiatives to optimize logistics processes, reducing delays and improving the efficiency of supply•Demand Forecasting and Supported Analysis: Supported the analysis of performance, identifying bottlenecks, inefficiencies, and areas for improvement and forecasting future supply needs based on historical data, usage trends, and upcoming hospital activities•Documentation Management and Reporting: Assisted in managing the documentation required for procurement processes, including contracts, delivery notes, and compliance certificates•Safety Compliance and Quality Checks: Ensured that all supplies were stored according to safety and regulatory guidelines and performed quality checks on received supplies•Internal Distribution: Assisted in the distribution of supplies within the hospital•Training and Guidance: Assisted in training new staff on supply management procedures and protocols•Supply Chain Software: Utilized and managed supply chain management software to track inventory, manage orders, and optimize procurement processes‪

•Strategic Planning: Developed and implemented the strategic vision and direction for the General Directorate of Pharmacy, aligning with national health policies and priorities•Policy Formulation: Led the formulation and revision of pharmaceutical policies, regulations, and guidelines to ensure effective governance of the sector•Leadership in Crisis: Led the Directorate's response to the COVID-19 pandemic and flood-related emergencies, ensuring the continuous supply of essential medications and medical supplies amidst global shortages•Regulatory Enforcement: Ensured strict enforcement of pharmaceutical regulations and standards-drug quality, safety, and distribution practices•Licensing and Accreditation: Oversaw the licensing, accreditation, and inspection of pharmaceutical institutions•Resource Management: Managed the resources of the Directorate, including budget, personnel, and infrastructure•Performance Monitoring: Established key performance indicators (KPIs) and monitored the performance of various departments•Operational Continuity: Ensured the Directorate functioned during the COVID-19 pandemic by adapting to remote work and implementing digital tools for the management of pharmaceutical services•Intersectoral Collaboration: Fostered collaboration with other government departments ( e.g. Federal Ministry of Health and the National Medicines and Poisons Board), non-governmental organizations, and international agencies involved in the pharmaceutical sector •Emergency Planning and Management: Developed and implemented plans for supply chain disruptions during emergencies•Emergency Response and Supply Chain Optimization: Coordinated with suppliers, the National Medicines and Supply Fund to secure and manage stocks of essential medicines, ensuring uninterrupted access for hospitals and pharmacies•Digital Transformation: Promoted the integration of technology in pharmaceutical services by introducing digital platforms for the licensing process

Functions and Responsibilities:•Unit Leadership and Strategic Planning: led and oversaw the Monitoring and Evaluation Unit, ensuring that all activities aligned with the directorate's strategic goals•Team Management and Staff Training: Supervised and mentored staff, ensuring they are equipped with the necessary skills and knowledge‪•Guideline Development and Policy Input: Contributed to the development of guidelines and best practices for M&E activities within the pharmaceutical sector•Indicator Development: Developed key performance indicators (KPIs) to measure the success of various pharmaceutical initiatives and ensure KPIs are regularly tracked and reported•Data Collection, Analysis, and Database Management: Designed and oversaw the collection and analysis of quantitative and qualitative data, identifying trends, challenges, and areas for improvement; oversaw the development and maintenance of M&E databases•Follow-up and Enforcement Actions: Monitored and enforced compliance by ensuring that institutions implement corrective actions based on inspection findings. Oversaw enforcement actions, such as fines, suspension, or revocation of licenses•Stakeholder Communication: Communicated M&E results and insights to internal and external stakeholders e.g. healthcare providers•Program Evaluation: Conducted systematic evaluations of pharmaceutical programs and initiatives to determine their effectiveness, sustainability, and impact on public health•Reporting and Feedback: Prepared comprehensive M&E reports and provided feedback to program managers and policymakers to inform decision-making and continuous improvementNarcotics and Controlled Substance Permissions Coordination •Processed and approved narcotics and controlled substance permissions for medical and pharmaceutical use; maintained accurate and up-to-date records of permissions issued and ensured strict adherence to legal and regulatory guidelines for the provision of restricted prescriptions‪

Functions and Responsibilities:•Regulatory Guidance and Policy Implementation: Guided pharmaceutical institutions on compliance with national and state-level regulations, including drug storage, distribution practices, and record-keeping requirements•Application Processing: Received, reviewed, and processed applications for the licensing of private pharmaceutical institutions and ensured that all applicants met the required legal and regulatory standards for licensing•Facility Inspections: Conducted routine and random inspections of private pharmaceutical institutions•License Issuance: Prepared and issued licenses to eligible institutions, ensuring all documentation was accurate and up to date•Renewals and Updates: Managed the process for license renewals and updates, ensuring that institutions remain compliant with evolving regulations•Client Relations and Public Complaints: Served as a point of contact for private pharmaceutical institutions, answering inquiries, providing information on licensing processes, and addressing concerns; and received complaints regarding the operations of licensed pharmaceutical institutions•Database Management and Reporting: Maintained a comprehensive and up-to-date database of all licensed pharmaceutical institutions and generated regular reports on licensing activities•Legislative Support and Policy Feedback: Supported the development of new regulations or amendments and provided feedback and suggestions for policy improvements•Staff Training and Continuous Learning: Participated in the training and professional development of staff members and stayed updated on the latest developments in pharmaceutical regulations and licensing practices•Interdepartmental Collaboration: Worked collaboratively with other units and departments, such as drug regulation, inspection, and enforcement

Functions and Responsibilities:•Advocacy and Public Relations Unit Leadership: Oversaw the Pharmacovigilance Unit, managing all activities related to drug safety monitoring, adverse drug reaction (ADR) reporting, and risk management•Strategic Planning: Developed and implemented strategic plans for pharmacovigilance activities, aligning them with national health policies and regulatory requirements•ADR Collection and Analysis: Established and maintained a system for collecting, analyzing, and evaluating adverse drug reactions from healthcare professionals, patients•Database Management: Managed and maintained a pharmacovigilance database, ensuring accurate and timely submission of ADR reports•Safety Communication: Communicated identified risks to healthcare professionals, regulatory authorities, and the public through safety alerts, bulletins, and other channels•Regulatory Reporting: Ensured compliance with national and international pharmacovigilance regulations by submitting ADR reports and safety updates to relevant authorities•Training Programs: Developed and conducted training programs for healthcare professionals on • reporting, drug safety, and pharmacovigilance best practices•Capacity Building: Enhanced the capacity of healthcare institutions and professionals in pharmacovigilance through workshops, seminars, and collaborative projects•Healthcare Collaboration: Initiated collaboration with hospitals, clinics, and pharmacies to strengthen ADR reporting systems and ensure the integration of pharmacovigilance into routine healthcare practices•System Evaluation: Regularly evaluated the effectiveness of the pharmacovigilance system and implemented improvements to enhance its performance and reliability encouraging innovation and the adoption of best practices in pharmacovigilance•Feedback Mechanisms: Implemented feedback systems to gather input from healthcare professionals on the pharmacovigilance process and make necessary adjustments

Functions and Responsibilities:•Information Provision: Provided accurate and up-to-date drug information and responded to inquiries from healthcare professionals, patients, and the public, including details on drug interactions, side effects, dosing, and therapeutic uses•Research and Resource Compilation: Conducted literature searches using medical databases and journals to collect efficacy, safety, and cost-effectiveness information•Evidence-Based Recommendations: Offered updated evidence-based recommendations on medication use•Information Dissemination: Summarized and disseminated relevant drug information within the healthcare community•Pharmacovigilance Support: Collaborated with the pharmacovigilance team to monitor and report adverse drug reactions and medication errors•Risk Communication and Safety Updates: Guided risk management and safe medication practices and issued safety alerts and updates, e.g. withdrawal of products from the market•Database Management Systems: Ensured that electronic drug information databases were current and accessible•Interdepartmental Collaboration: Worked closely with related departments to ensure consistent and accurate drug information is disseminated•Public Communication: Enhanced public health and medication literacy•Promotion of the Drug Information Service: Promoted the services of the drug information center to increase awareness of healthcare providers and the public enabling the provision of the service to a larger segment of the population•Media Engagement: Engaged with various media outlets weekly to promote the rational use of medication and drug information•Service Evaluation and Feedback Systems: Implemented and managed feedback systems and regularly evaluated the effectiveness of the Center’s services and made improvements accordingly

Functions and Responsibilities:•Administrative Leadership: Supervised the daily administrative operations of the pharmacy department supply, ensuring smooth workflow and effective coordination between staff and management•Staff Management: Oversaw a team of pharmacists, technicians, and administrative staff, including scheduling, task delegation, performance evaluation, and providing ongoing support and mentorship•Inventory Control: Managed the storage, and distribution of pharmaceuticals, maintaining accurate inventory records and ensuring the timely replenishment of essential medications•Quality Assurance: Led quality assurance initiatives, including conducting audits, monitoring compliance with protocols, and identifying areas for process improvement to enhance patient safety and service delivery•Pharmacy Workflow Optimization: Streamlined pharmacy operations by analyzing workflow processes and implementing changes to improve efficiency and reduce wait times for patients•Data Management: Maintained accurate records of pharmaceutical transactions, staff activities, and departmental performance metrics, ensuring that all data was up-to-date and readily accessible•Training and Development: Coordinated and conducted training sessions for pharmacy staff on new procedures, technologies, and best practices, promoting continuous professional development•Regulatory Compliance: Ensured that all pharmacy operations were compliant with national and international health regulations, including the handling, storage, and dispensing of medications

Functions and Responsibilities:•Managed the day-to-day operations of the emergency pharmacy department, overseeing a team of pharmacists and pharmacy technicians•Developed and implemented standard operating procedures (SOPs) for medication distribution and safety in emergency settings•Ensured compliance with hospital policies, national pharmacy regulations, and emergency care protocols•Supervised the preparation and dispensing of medications for emergency and trauma cases•Conducted regular audits of medication inventory, especially of critical drugs, and coordinated with procurement teams to ensure the availability of essential medications during high-demand periods•Collaborated with healthcare professionals to optimize patient care and treatment in emergencies and provided expert consultations on medication use, dosing, and potential interactions during emergencies•Participated in multidisciplinary meetings to align emergency pharmacy services with patient care needs•Led initiatives to improve medication safety, including monitoring adverse drug reactions and reporting incidents to relevant authorities; and implemented and monitored necessary quality control measures•Trained pharmacy staff and interns in emergency medication protocols, stock management, and patient safety practices•Played a key role in the hospital’s response to critical situations, including mass casualty events and public health crises, and developed contingency plans to maintain uninterrupted service•Managed pharmacy information systems to track medication usage and ensure proper documentation of emergency pharmacy activities

Functions and Responsibilities:•Directed and managed the overall operations of the pharmacy serving referral clinics, including staff supervision and resource allocation•Developed and implemented pharmacy policies, protocols, and workflows to ensure efficient medication management and patient care•Oversaw the, storage, and dispensing of medications for outpatient referrals, ensuring timely availability of prescribed drugs•Managed medication orders for chronic and specialized treatments, ensuring accurate and efficient dispensing based on referral clinic needs•Conducted regular inventory audits to prevent shortages and wastage, ensuring continuous availability of medications•Worked closely with doctors, nurses, and other healthcare providers at referral clinics to optimize pharmaceutical care for referred patients•Provided consultations on drug interactions, dosing, and alternative treatments for complex cases referred to specialized clinics with doctors•Led patient education initiatives on the proper use of medications, e.g. chronic disease management, and ensured that patients understood their treatment plans, potential side effects, and how to adhere to prescribed therapies for optimal outcomes•Implemented quality control processes for medication dispensing, ensuring accuracy and adherence to patient safety standards•Monitored and reported adverse drug reactions (ADRs) and medication errors, initiating corrective measures to improve safety•Supervised, trained, and mentored pharmacy staff and interns on best practices in pharmaceutical care and medication management

Functions and Responsibilities:•Patient Care Management: Provided comprehensive pharmaceutical care to HIV-positive patients, including medication therapy management, adherence counseling, and side effect management•Inventory Management: Managed the stocks, storage, and distribution of ARV medications, ensuring continuous availability and proper storage, and worked with suppliers and government health agencies to ensure a reliable supply chain for HIV medications and testing kits•Medication Dispensing: Accurately dispensed antiretroviral therapy (ART) and other medications related to HIV treatment, ensuring correct dosages and proper patient instructions•Pharmacovigilance: Reported and documented adverse drug reactions and medication errors, contributing to the safety and efficacy of HIV treatment protocols•Interdisciplinary Collaboration: Participated in multidisciplinary team meetings, contributing to the holistic care of HIV patients by providing expert pharmaceutical input•Regulatory Compliance: Ensured compliance with national and international guidelines and regulations regarding the storage, handling, and dispensing of HIV-related medications

Functions and Responsibilities:•Sourcing, Purchasing, and Vendor Relations: Identified and selected suppliers, negotiated and built strong relationships with vendors and suppliers to ensure a reliable supply chain•Compliance: Ensured all procurement activities comply with healthcare regulations and hospital policies•Inventory Control: Monitored and managed inventory levels of medical supplies, ensuring optimal stock levels to meet hospital needs without overstocking•Stock Rotation: Implemented stock rotation policies to minimize waste due to expiration of medical supplies and pharmaceuticals•Inventory Audits: Conducted regular inventory audits to ensure the accuracy and integrity of stock records•Supply Chain Logistics: Oversaw the transportation, storage, and distribution of medical supplies within the hospital, ensuring timely and efficient delivery to various departments•Warehouse Management: Managed warehouse operations, ensuring that storage conditions meet regulatory standards•Distribution Planning and Interdepartmental Coordination: Planned and executed the distribution of supplies and collaborated with various hospital departments to meet their supply needs•Cost Control and Financial Reporting: Monitored expenses and implemented cost-saving measures and prepared and presented regular financial reports on supply chain activities•Supplier Quality Assurance: Evaluated the quality of supplies received from vendors, ensuring they meet the required standards before acceptance•Risk Management: Identified potential risks in the supply chain and developed strategies to mitigate them, ensuring an uninterrupted supply of essential materials•Training and Development: Provided training and development opportunities for staff to enhance their skills and knowledge in supply chain management•Performance Monitoring: Monitored and evaluated the performance of the supply chain team, providing feedback and guidance for improvement

Functions and Responsibilities:•Managed and supervised the Dermatology Pharmacy department, overseeing daily operations and ensuring the smooth distribution of dermatological medications and treatments•Led a team of pharmacists and support staff, providing training, mentoring, and performance evaluations to ensure high-quality patient care•Handled the dispensing and compounding of specialized dermatological treatments, including topical and oral medications for skin conditions such as psoriasis, eczema, acne, and fungal infections•Provided consultations and recommendations on medication use, side effects, and interactions related to dermatological treatments to both patients and healthcare providers•Educated patients on proper medication usage, application techniques for topical treatments, and adherence to prescribed dermatological therapies•Counselled patients on potential side effects of dermatological medications and ways to mitigate them•Managed the inventory of dermatological drugs and medical supplies, ensuring the availability of treatments and proper storage conditions•Forecasted and ordered dermatological products, coordinating with hospital procurement teams to maintain adequate stock levels•Ensured that all medications were stored, handled, and dispensed following hospital policies and local healthcare regulations•Led quality improvement projects aimed at enhancing pharmacy services for dermatology patients, focusing on better treatment outcomes and patient satisfaction•Conducted audits and reviews of dermatological medication use to ensure adherence to best practices and treatment guidelines

Functions and Responsibilities:•Dispensing Medication: Accurately dispensed prescribed medications, ensuring correct dosages and forms•Medication Review: Conducted regular reviews of patient medication regimens to optimize therapy and prevent adverse drug reactions•Inventory Management: Oversaw the hospital’s pharmaceutical inventory, ensuring that all medications are stored properly and replenished timely•Adherence to Guidelines: Ensured all pharmaceutical practices adhere to national healthcare regulations and hospital policies•Documentation: Maintained accurate records of all dispensed medications for legal compliance and audit purposes•Pharmacovigilance: Participated in pharmacovigilance activities by reporting and analyzing adverse drug reactions and medication errors•Medication Safety: Implemented and monitored protocols to ensure the safe use of medications, minimizing the risk of medication errors•Patient Education: Conducted patient education on the importance of medication adherence, potential side effects, and the management of drug interactions to improve treatment outcomes•Adherence Counseling: Worked closely with patients to identify and address barriers to medication adherence

Functions and Responsibilities:•Dispensing Medications: Accurately dispensed prescription and over-the-counter medications to patients based on healthcare provider prescriptions•Patient Counseling: Provided expert advice on the proper use of medications, possible side effects, and interactions with other drugs or conditions‪•Therapy Management: Reviewed patients' medication regimens to optimize therapeutic outcomes and ensure adherence•Health Promotion: Educated patients on wellness, smoking cessation, and disease prevention•Prescription Verification: Verified the legality, safety, and appropriateness of prescribed medications, identifying any contraindications or errors•Stock Management: Oversaw the ordering, storage, and inventory management of pharmaceuticals, ensuring the availability of essential medications•Compliance with Regulations: Ensured compliance with local and national pharmacy laws, including proper documentation, controlled substances management•Compounding Medications: Prepared customized medications by compounding ingredients as per patient or physician needs when necessary•Monitoring Drug Safety: Participated in pharmacovigilance by monitoring and reporting adverse drug reactions or medication errors