• Managing and organizing workflow including data entry and reviewing cases for hospitals in USA, UAE, KSA and china• Internal and external communication with clients and doctors• Develop the team and support individual progression and learning• Team coaching• Interviewing, selection and hiring• Training new hires• Managing quality assurance programs• Creating and managing team schedules• Preparing and submitting performance reports• Monitoring employee productivity and providing constructive feedback

• Getting insights from customers and deliver tailored solutions• Arranging appointments with doctors and hospital medical teams• Making presentations to doctors• Organizing conferences for doctors and other medical staff• Building and maintaining good rapport with medical staff• Planning work schedules, weekly and monthly timetables• Digging for more opportunities that will maximize source of business• Mapping of accounts for penetration and developing strategies • Managing projects that will have a positive impact on the source of business • Reviewing sales performance• Acting as a deputy manager responsible for all tasks in the team when my manager is not available