Performs an extensive array of administrative tasks such as (but not limited to) managing calendars, booking travel, handling expense reports and scheduling facilities and equipmentCoordinates duties for multiple officesBuilds efficiency and effective responsiveness into existing operations, and helps define new operational strategiesMentors new team membersServes as a technical lead for, and manager of, medium to large projects. Drives culture initiatives and builds stronger DEI community within our organization and beyond.

•Legal signatory for Apple content (Apple Music, Film&TV, TV+, News/News+, Arcade) •Maintains the integrity of Apple's Global Contracts Database •Tracking the status of agreements in process•Coordinating the execution of agreements with internal and external signatories•Maintaining user terms and electronic contracts•Develops and perfects scalable processes for contract handling•Coordinates with attorneys as well as operations and business teams for launches of new products and features•Manages communications with content providers•Communicates and collaborates directly with internal and external parties regarding iTunes, Apple Music, and App Store content and contracts, providing guidance, instruction, and/or customer service where needed•Develops improvements to internal tools and policies to streamline and maximize efficiency, as well as supports growth and effectively coordinates with team and database developers to implement them•Manages multiple email alias' directly supporting internal and external partners and content providers •Administrative support to providers who wish to make changes to their contracts•Liaison between iTunes attorneys and content providers•Attends necessary planning and post mortem meetingsQuality Assurance: •Maintain positive relationship with providers and stakeholders to ensure all facets of contracts are handled and maintained properly•Receptive to client feedback for steady individual growth to benefit overall success of the contracts program

•Legal signatory •Maintains the integrity of large amounts of data in the contracts database by scanning agreements, adding them to a database, and entering relevant information•Tracking the status of agreements in process•Coordinating the execution of agreements with internal and external signatories•Maintaining user terms and electronic contracts•Develops and perfects scalable processes for contract handling•Coordinates with attorneys as well as operations and business teams for launches of new products and features•Manages communications with content providers•Communicates and collaborates directly with internal and external parties regarding iTunes, Apple Music, and App Store content and contracts, providing guidance, instruction, and/or customer service where needed•Develops improvements to internal tools and policies to streamline and maximize efficiency, as well as supports growth and effectively coordinates with team and database developers to implement them•Manages multiple email alias' directly supporting internal and external partners and content providers •Administrative support to providers who wish to make changes to their contracts•Liaison between iTunes attorneys and content providers•Attends necessary planning and post mortem meetingsQuality Assurance: •Maintain positive relationship with providers and stakeholders to ensure all facets of contracts are handled and maintained properly•Receptive to client feedback for steady individual growth to benefit overall success of the contracts program

Operational Tasks:•Monitors mailing lists and event ticket queue to ensure all requests are received and processed in an efficient and timely fashion•Administrative support to clients who are planning an event (advises clients on setup options and types of materials needed, including set up and break down of events if needed) •Administrative support for vendor partners responsible for event set up/execution (liaison between client and vendors to ensure overall client satisfaction)•Attend necessary planning and post mortem meetings•Perform monthly audits of event space•Conduct walk-throughs to assess event spaceSupport the Event team manager/Google sponsor directed strategies•Manage holds and confirmed bookings for 60+ calendars correlating to event spaces onsite. Quality Assurance: •Maintain positive relationship with vendors and stakeholders to ensure all facets of events are handled properly•Receptive to client feedback for steady individual growth to benefit overall success of the event program•Demonstrates continuous effort to create business efficiencies to enhance/streamline Events processes

•Provides exceptional customer service in the Customer Briefing Center•Greets and welcomes employees as well as guests, customers and suppliers •Answers calls from internal and external callers•Provides service and assistance with questions•Verify building access, registering and badging non-employees and ensuring guest are escorted by authorized personnel •Assists with clerical work as needed•Lobby maintenance•Assists with preparation for Google For Work briefings including, but not limited to, bulk badge orders, swag bags, communicating with security to ensure all meeting doors are unlocked for scheduled meetings.•Assists Events Team with auditing meeting space including but not limited to eliminating clutter, testing projectors, lights and microphones, staging event space (chairs/tables etc.)

•Answered incoming calls regarding personal home owner debts•Administered payment plans•Accepted and processed payments•Monitored Lender Foreclosure action•Assisted with Superior Court Claims (administered judgement payment plans and accepted payments)•Administered Fee Reduction Requests•Assisted with processing Meet and Confer paperwork•Assisted with processing Dispute paperwork

•Prepared smoothies, juices and baked goods•Maintained a sanitary working space•Held Food and Safety Certification•Ordered supplies•Prepared scheduling each week•Took daily and monthly inventory.•Promoted and executed core performance excellence.•Conducted employee performance reviews biannually.•Conducted monthly one on ones with all employees.