Sara Ibrahim Email & Phone Number

London Area, United Kingdom

*Elevating customer experiences by identifying needs and surpassing expectations in a luxury retail environment. *Maximising sales potential by applying seasonal product knowledge, leading to a 5% increase in upsell rates.*Exceeding personal and store monthly sales targets by 24%, focusing on CRM, UPT, and ATV metrics. *Increasing client retention and expanding the database by 1% through personalised communication and data capture.

Malta

*Facilitating personal and academic conversations, tracking the progress of participants throughout the program.*Coaching two junior participants in developing and delivering a successful PowerPoint presentation by the end of the program.*Engaging in cultural exploration activities in Malta, fostering a deeper understanding of cultural similarities and differences.*Actively participating in educational workshops, team-building exercises, and role-plays, enhancing engagement and collaborative learning.

London, England, United Kingdom

*Collaborating with colleagues to ensure operational efficiency and promote inclusivity in a high-volume retail environment.*Staying updated on product launches to deliver expert recommendations, boosting sales by 10%.*Leveraging product expertise to offer tailored wardrobe suggestions, increasing customer satisfaction by 20%.*Maintaining product availability and sourcing items to enhance the customer shopping experience.

Headquarters Edinburgh, Lothian

*Advising the CEO on business needs and stakeholder management, increasing satisfaction by 20%.*Managing team workload to meet deadlines and balance competing priorities, achieving a 100% on-time delivery rate for key projects each quarter.*Leading the U-Ambassadors Programme by overseeing tasks, providing guidance, and driving the team toward target achievement. *Facilitating virtual induction sessions and organising tailored training to streamline onboarding for new team members.

Headquarters Edinburgh, Lothian

*Coordinating seamless communication among stakeholders and nurturing strong client relationships.*Collaborating with internal teams to address user needs and implement process improvements, enhancing user satisfaction scores by 5%. *Documenting and streamlining internal processes for cross-department collaboration, reducing project turnaround time by 20%.*Utilising social media to engage the Latin community, driving a 3% increase in platform sign-ups within six months.

London, England, United Kingdom

*Working alongside cross-functional teams to strengthen client service quality across multiple channels. *Managing office administration by scheduling and coordinating client appointments, optimising workload to meet client needs.*Gathering and verifying immigration information from clients, achieving 100% accuracy while upholding confidentiality.*Supporting interpretation and translation projects (English to Spanish), reducing follow-up queries by 40% through clear synthesis of complex immigration information.

London, England, United Kingdom

*Designing and delivering interactive Spanish lessons for students aged 11-16, fostering language skills and boosting participation.*Providing accurate academic information to students, staff, and the public for informed decision-making.*Tracking and documenting student challenges and resolutions, following escalation procedures for timely support.*Completing training in Safeguarding and Health & Safety, applying knowledge to maintain a safe learning environment.

London, England, United Kingdom

*Proactively engaging with customers, resulting in a 25% increase in satisfaction rates and a 30% increase in repeat business.*Sharing compelling brand stories to enrich the customer experience, boosting interest in collections and increasing sales by 15%. *Leveraging a deep understanding of customer service's impact on sales and KPIs to consistently surpass monthly targets.

Ibagué, Tolima, Colombia

*Collaborating with diverse international teams in multicultural environments.*Teaching English to students aged 3-18, tailoring lessons to enhance language proficiency across different age groups and levels.*Delivering engaging classes in urban and rural public schools, adapting methods to fit various educational contexts.*Participating in pedagogical seminars and preparation sessions to improve teaching strategies.*Developing teaching plans and refining lesson content based on feedback from an AIESEC associate.

Spanish And Latin American Studies With A Year Abroad, Spanish Language And Literature, 1St Class (Honours)

Spanish And Latin American Studies

Erasmus exchange