Strategic Human Resources Business Partner for the Corporate Strategy and Development team.

Supported Senior Vice President of Internet & Entertainment Field Services team with communications including emails, scripts, videos, website and corporate messaging. Collaborated with business units across Field Operations to improve and streamline communications for the organization. Partnered with FaST team to create a new communications platform for the SVP. Scripted a new video series for technicians highlighting safety, processes and procedures.

Manages and performs public relations activities to promote and protect the brand, build customer loyalty and support revenue generation efforts. Performs proactive and reactive media relations, employee communications, speech writing, communications counsel, messaging, researching, event production, video production, special projects and other communications functions. Works and collaborates with all levels of employees-occupational to senior manager-and external stakeholders including media and customers. Builds and maintains best-in-class client relationships. Handles multiple, high-profile projects and deadlines successfully. Thinks and plans strategically while executing flawlessly and delivers results. Takes complex issues, ideas or facts and creates concise and compelling information. Communicates, writes and edits with clarity, simplicity and speed. Analyzes needs and provides recommendations and solutions.

Provide counsel and collaborate with the Vice President creating targeted messages to various audiences including AT&T officers, labor, management and premises technicians. Compose communications for events including town halls & kickoffs. Create newsletters and educational memos and job aids for the SD&A organization. Organize staff meetings, town halls, webcasts, operational reviews and kickoffs. Own several miscellaneous projects for the SD&A regional staff team including coordination with fleet, corporate real estate, branded apparel and finance to ensure newly hired technicians are outfitted with the tools they need to successfully onboard. Champion the recognition program for the SW region as well the Customer Rules program. Analyze information to ensure a seamless process preventing any roadblocks for the organization and the customer. Communicate updates, concerns and solutions to peers and leadership. Proactively create solutions through analysis and communication.• Supported ATNO 2013 Employee Giving Chair and Campaign Manager resulting in an 18% year over year increase in dollars raised

Drove for sales results and standardizations across several authorized cellular agents. Provided support, training and counsel to sales agents, managers and leadership to ensure contract compliance, customer satisfaction and achievement of sales goals. Marketed AT&T authorized retail locations through brochures, flyers and collaborations with local businesses. Achieved South Texas Most Wanted Awards Invest in Success Program 2010/2011

Launched VPGM relationship with Mobility locations to increase Uverse sales from AT&T mobility and Authorized Agent locations. Scripted and presented Uverse demonstrations to AT&T leadership and media prior to market area launches. Hosted Uverse launch parties to promote the service and the brand to customers. Attended trade shows, sporting events and festivals as an ambassador to AT&T.

Led a team of sales representatives focusing on customer services, adherence to policies and procedures and sales metrics. Achieved results through motivation, recognition and communication of expectations. Collaborated with the union in matters of disciplinary action and employee welfare.

Facilitated new hire training to call center employees including classroom training, on job training and continuation training. Provided coaching and training support to call center managers and leadership. Created new training techniques to enhance learning, coached employees in need of extra assistance and provided honest feedback in regards to achievements. Participated in quality checks to ensure adherence to training.

Served customers requesting new phone service or changes to service. Provided accurate information, personalized sales recommendations and efficient order taking. Consistently delivered over 100% to target sales achieving several customer commendations and company awards and incentives.