Sara Passigato Email & Phone Number

London, Gb

London, England, United Kingdom

• Lead in the onboarding of new joiners and outsourced customer service, including developing the trainings and setting up new accounts on the company systems, and handling the off-boarding process of departing employees.• On a daily basis, guide and support the team with any queries and escalations.• Coordinate simultaneous cross-functional projects managing stakeholder communications and training the team on new changes in the systems.• Keep internal protocols up to date and easy… Show more • Lead in the onboarding of new joiners and outsourced customer service, including developing the trainings and setting up new accounts on the company systems, and handling the off-boarding process of departing employees.• On a daily basis, guide and support the team with any queries and escalations.• Coordinate simultaneous cross-functional projects managing stakeholder communications and training the team on new changes in the systems.• Keep internal protocols up to date and easy to navigate. Add new pages to provide guidance on new tasks and features related to new systems. Ensure the team follows the protocols and is always GDPR compliant.• Pull reports to monitor the team’s KPI, SLA, CSAT, and any trends flagged by customers through emails, Socials and Trustpilot, and organize them for presentation to the Senior Management Team. Take actions to bulk email and bulk credit lists of customers when extensive issues are flagged by other teams.• Support the Tech/Product team with the migration to new systems and the release of new features by testing and providing feedback on UX.Achievements:• Within the first week I started in this new role, I updated the existing protocol and trained an outsourced customer service team of 10 people to help our Customer Happiness team manage an inbox of 1K emails.• Built and delivered Time Management Strategies Training and Customer Success Skills Training which resulted in excellent feedback from the team who felt more confident with addressing customers’ queries with higher quality and promptly. Show less

Londra, Regno Unito

• Manage prospective and existing customer queries / complaints by email, phone and live chat in a timely and friendly manner, making sure to anticipate further questions.• Drive prospects to sign-up explaining the company’s mission to foster conscious consumerism, and prioritize transparency.• Liaise with Operations, Marketing and Delivery fleet to communicate customers’ feedback, gather information, flag trends, and escalate complaints.

Ware, England, United Kingdom

• Obtain shipping specification from new and existing clients, liaise with internal departments and external suppliers to obtain rates, and issue accurate estimates in a timely manner.• Deal with clients’ complaints, last minute requests and issue/challenges the logistics field often presents.• Make insurance arrangements, and liaise with internal and external parties to schedule transportation, customs clearance, and airport / seaport supervision.• Manage and update excel… Show more • Obtain shipping specification from new and existing clients, liaise with internal departments and external suppliers to obtain rates, and issue accurate estimates in a timely manner.• Deal with clients’ complaints, last minute requests and issue/challenges the logistics field often presents.• Make insurance arrangements, and liaise with internal and external parties to schedule transportation, customs clearance, and airport / seaport supervision.• Manage and update excel spreadsheets and shipping files.Achievements: • Couriered a valuable and very fragile artwork from UK warehouse to Las Vegas, US via air and road, making sure shipping and supervision procedures were followed at all times.• Improved the sales results within my department by acquiring new clients and maintaining a good relationship with existing clients which, for my performance only, translated into managing 110 shipping jobs over year 2019. Show less

London, Uk

• Manage online booking enquiries through Airbnb and Booking.com. Maintain a good response rate. Liaise with customers and staff to gather information on check-in/out times, and manage feedback and complaints.• Manage data and excel spreadsheets. Assist with migration from a manual booking system to a synchronized online booking system.

Rome, Italy

• Assist with the production of short films and advertisements by providing support with translation of subtitles from Italian to French, and video synchronization.• Create a database with information and deadlines about tenders, and submit the applications.

Milan, Italy

• Manage a large-scale audience, ensure correct display, safety and operation of the art installations, and provide Italian / English guided tours of the exhibitions.• Assist with de-install, install and condition reports of the outgoing and incoming exhibitions.

Bergamo, Italy

• Coordinate the organization of a national contemporary art event by managing a copious number of enquiries, and assisting museums and galleries with the application online and over the phone.• Collect data to analyze how the trends of the event compared with the past editions.

Milan, Italy

• Assist with planning the communication of cultural events and workshops.• Text editing and writing. • Occasionally assist with install and de-install of the art exhibitions.

Milan, Italy

• Support the administrative office with data entry, management of internal electronic system and excel spreadsheets.• Assist with the organization of French language exams, courses and other internal activities.

Master Of Arts (M.A.), Art History And Criticism, 108/110 (2:1)

Major: History of Contemporary Art

Bachelor’S Degree, Cultural Heritage Studies, 103/110 (2:2)

Major: History of Medieval Art