Sara Pawley Email & Phone Number

• Handled all local and remote site(s) service tickets using ManageEngine ticketing system.• Imaged and deployed new hardware (desktops, laptops, MS Surface, Apple IPads, Google Chrome Books, Zebra tablets (ET5x), and Zebra MC9000+ Series handheld scanners).• Hands on Support of all Desktop, Laptop, printers, AP’s, Switches, Servers and all infrastructure for assigned sites• Purchased and maintained proper level of inventory. Inventory includes Laptop/desktop computers, computer peripherals, networking cables, desk phones, cell phones, laptop power supplies, laptop docking stations• Managed the coordination of all onsite and offsite upgrades, repairs, and projects with vendors.• Managed the S2 security system as well as the Wisenet security camera system.• Monitoring compliance to agreed policies, procedures and authorized exceptions

Columbus, Ohio, Us

• Duties included day to day handling of service tickets and repairing any of the above hardware and/or software• Imaged and deployed new hardware, including manual installs and troubleshooting issues• Managed O365 via the O365 Admin/Azure Portal, including exchange, groups , distribution lists• Created new Secure File Shares within the MaryHaven network• Managed all networked and non-network printers• Documentation and training of employees on any new updates and procedures • Hands on Support of all Desktop, Laptop, printers, AP’s, Switches, Servers and all infrastructure for assigned sites• Monitoring compliance to agreed policies, procedures and authorized exceptions• Maintain proper level of inventory. Inventory includes Laptop/desktop computers, computer peripherals, networking cables, desk phones, cell phones, laptop power supplies, laptop docking stations• Coordinate Vendors/resources for installation or repairs.• Manage AD permission groups for file server/Home Drives• Manage Exchange mailbox permissions for shared resources.

Amsterdam, Noord Holland, Nl

•Any updates to the said network or non-networked equipment, including any off working hours projects •Documentation and training of employees on any new updates and procedures•Accountable for Specialized and Technical Hands on Support of Services in IS North America.•Assigned responsibilities included Windows 10 migration, Windows 10 In-Place-Upgrade, and SCCM NA point of contact• Providing technical SME to Cluster Manager to help manage service deployments, upgrades and other changes in North America• Providing support to the NA Infrastructure Management(IM) team for roll out of new services, interfacing between the category and regional delivery teams• Hands on Support of all Desktop, Laptop, printers, AP’s, Switches, Servers and all infrastructure for assigned sites• Install analog phone line, Configure ports, Setup phone accounts and troubleshoot CISCO IP & PBX systems for assigned sites•Monitoring compliance to agreed policies, procedures and authorized exceptions• Maintain proper level of inventory. Inventory includes Laptop/desktop computers, computer peripherals, networking cables, desk phones, cell phones, laptop power supplies, laptop docking stations• Coordinate Vendors/resources for installation or repairs.•Manage AD permission groups for file server/Home Drives• Manage Exchange mailbox permissions for shared resources.• Driving execution and performance of agreed ITIL processes in the cluster• Assist with assigned projects for the NA clusterCERTIFICATIONS and ADDED WORK EXPERIENCE• Yellow Belt Certified• ITIL – AkzoNobel Certified, continuing on the path for full ITIL certification•15 years of SAP and SAP User Security, including user access and security reviews such as Segregation of Duties on a quarterly and annual basis•Led multiple sites equipment recycling program•Heavily involved with HS&E programs, such as Better Behavior Systems (BBS) and Accident Prevention (Near Miss) Committee