Under a regional recruiting alignment, now recruiting for both exempt and specialized non-exempt roles in both Bass Pro Shops, Cabela's and Freestanding Tracker Boat locations for the Coastal (East Coast) region, currently supporting 26 retail stores and 1 stand alone dealership.Recruiting for exempt roles including: General Manager, Assistant General Manager, Group Sales Manager, Boat Sales Manager, Service Manager, Club Membership Manager, Restaurant Leadership.Non-Exempt roles including: Boat & ATV Sales Consultant, Lead Sales Consultant, Boat Business Assistant, Service Specialist, Parts Associate.

Assigned to all exempt-level manager roles within the Tracker Marine Dealerships in the retail Bass Pro Shops and Cabela's stores, as well as Freestanding Tracker Boat dealerships, including Boat Sales Managers, Group Sales Managers, and Service Shop Managers.Integral member of a newly formed centralized recruiting team.Trusted advisor to stakeholders in onsite dealership managers, store General Managers, as well as Regional Sales, Service and Parts Managers.Created strategic recruiting plans for hard to fill locations and historically challenging roles, partnering closely with both the business partners, HRBP's, regional managers and Talent Atraction.Sole recruiter handling these openings across the United States, supporting 150+ dealership stores as well as supporting both New Store Openings and Canopy Launches (retrofitting Cabela's stores with boat shops).Received high praise for partnership with hiring managers both anecdotally as well as via Hiring Manager Surveys, for both quality of service provided to stakeholders, as well as quality of candidates presented and ultimately offered for the roles.Platforms used: Microsoft Teams, Office Suite, Workday ATS, Calendly.

Grayscale's High-Volume Hiring Platform is designed to help recruiters streamline and automate a high-touch candidate experience at scale. As a Customer Success Manager, I was responsible for customer accounts at the enterprise level (10,000+ employees), managing the customer lifecycle from onboarding and implementation, through training, and beyond.Served as an advisor and trusted partner to recruiting organizations in order to help customers maximize the value they are receiving by using the platform.Managed a book of business totalling just over $1.2M in annual recurring revenue.Conducted Kick-Off Meetings, Team Trainings, Refresher Trainings, Workshops, and Quarterly Business Reviews.Responsible for renewals and identifying potential upshift opportunities and subsequently partnering with the sales team to close those opportunities.Created new customer facing resources and documents: Texting Template Inspiration, Quick Reference Guides, Automation Workshop Guides.Familiarity with platforms including: Salesforce, Churn Zero, Vitally, Intercom, Notion, Monday.com, Slack, Calendly, Docusign.

Member of a sourcing team assigned to identify, engage, and pre-qualify engineering talent for the Production Engineering Team, a specialized team of software engineers with skills in both software and systems engineeringPartnered closely with closing recruiters to best identify candidates who would succeed in this specialized roleUtilized FBR (ATS), LinkedIn Recruiter, SeekOut, Entelo, and other candidate job boards in order to source top quality candidatesManaged a pipeline of over 1,000 candidates, as well as met all goals during onboarding and beyondMember of the NPS Survey Engagement Team, tasked with identifying areas of improvement as noted by detractors in the survey, and taking positive and creative action to correct this sentiment

Senior Recruiter - SWAT (Flex Team)Recruited fluidly across a variety of roles (Sales, Customer Service, Specialized Service, Warehouse Associates, Warehouse Equipment Operators, Warehouse Team Leads, Warehouse Mechanics and more), pivoting quickly to meet the rapidly changing staffing needs.Focused on project management, rollout of new platforms, and impacting change through others via mentorship and trainings.Developed and executed trainings organization wide on texting platforms (TextRecruit, Grayscale) and Indeed Resume.Participated in the Wayfair RFP to select a new candidate texting platform, and subsequently led focus groups, collaborated with cross functional teams, and led trainings as the platform launched.Participated in Greenhouse’s Open Conference on May 5, 2021, in a fireside chat with Ty Abernethy, CEO/Founder of Grayscale, sharing best practices in using texting for effective/efficient high volume hiring.Key member of a team that produced 10,000+ new hires for the global supply chain in 2020.Selected for a short term assignment in early 2021 to assist with sourcing to increase top of funnel activity for an increased hiring need for our Storefront software engineering teams.Member of a 3-person team that developed, launched and expanded a training program (WayTrain) for new recruiter hires across the US and Canada network.

Promoted to Senior Recruiter level position to join the growing Talent Sourcing Team for the Sales and Marketing Team.Responsible to source and pre-qualify high quality talent, present qualified candidates to recruiters and recruiting leaders for client interview. Supported a team of recruiters across the US, using creative sourcing techniques and utilizing best practices to successfully find top talent in the most difficult of geographies.Trained in LinkedIn Recruiter, TextRecruit, Indeed/Simply Hired, Monster, CareerBuilder, RecruitMilitary.com, ZipRecruiter, SmashFly (CRM). Piloted the HireVue platform for the US sales recruiting team.Assisted with implementation of Brazen recruiting platform and participated in the initial launch events. Served as Subject Matter Expert for the Sourcing Team for Kenexa Brassring, SmashFly (CRM) and CareerBuilder. Point of Contact for the Team for all things SmashFly and CareerBuilder.

Sole recruiter responsible for the staffing of a 200+ person telecommunications billing call center in Vestal, NY. Developed effective recruitment and interview processes to maximize hire ratios, efficiency and time spent on interviewing, to ultimately improve quality of hire and reduce attrition.Worked hand in hand with business leadership and human resources partners to ensure compliance and to develop best practices for interviewing.Expanded call center hiring in 2017 by meeting and exceeding aggressive hiring goals. Personally made over 250 employment offers to candidates in 2017 alone. Maintained high quality of hire and continued to meet goals and deadlines during the time of a high-stress merger between TWC, Charter and BHN.Focused on improving the candidate experience from time of application to first day of employment.Member of highly recognized City Rep program in 2016 – focused on diversity recruitment in Binghamton, NY area. Vastly exceeded set goals for the program.Created monthly and yearly recruitment plans and budgets, tracked recruitment related expenditures to ensure maximum return on investment.Created and implemented full advertising plans, to include but not limited to online digital advertising (geo-targeting and geo-fencing), television, social media, radio, print and other local venues (hotels, malls, workforce centers). Met with vendors and negotiate contracts and pricing to receive prime pricing and ad placement.Began with a focus on local recruiting, expanded to also recruit on a national level for several different lines of business, and after the merger completed, returned to the local focus.Built and maintained working relationships with community partners such as Workforce Centers, local Schools and Colleges, utilizing their services to advertise open positions.

Blend of recruitment management and compliance.Full life cycle recruitment for a 500+ utility and collections call center.Sourced, screened, interviewed, extended job offers to qualified candidates. Created and executed onboarding and training plans for new recruiters and operations specialists.Responsible for operations of both recruiting and compliance in absence of Recruiting Manager.Supported recruiters from all lines of business country wide, initiating background reports, drug screenings and fingerprinting appointments. Instrumental role in implementation of Accurate background as new background check company vendor.Contact applicants to rescind offers of employment in compliance with FCRA.Supervised a small team of Operations Specialists.(Worked as contract via Staffworks from March 2013-Sept 2013)

Provide excellent customer service in locally owned and operated packing and shipping store.Keyholder – responsible to open and close all three stores (Endwell, Binghamton, and Vestal).Carefully package and ship customer items, using problem solving skills to determine best packaging methods.Work with customer to determine the best shipping method based on the item being shipped and destination. Upsell packaging, shipping, gift wrapping, and add-on gift items from store inventory.Familiar with ShipRite software, work with and build relationships with carriers such as FedEx, UPS, DHL and USPS.Inventoried stock and ordered greeting cards to replenish reserve. Responsible to return overstock of holiday cards for refund.

Day to day management of locally owned and operated small animal hospital.Coordinate scheduling, coverage and time off for employees in all departments.Audited all patient files, met with sales representatives, calculated and submitted payroll, complete all bookwork (daily, weekly, monthly).

Assisted with writing, seeking and researching Grant funding. Recipient of the City of Binghamton’s 2010 Community Development Block Grant Funds ($17,800).Ticket to Work Committee: assisted with Employment Network (EN) proposal, grant writing and administration/billing.Responsible for managing the billing four major programs (Supported Employment, Medicaid Service Coordination, Community Habilitation, and Prevocational Skills/Day Training) to Medicaid and New York State. Monthly average billed: $70,000. Devised accurate and efficient Excel spreadsheet to track all payments billed and received.Compiled a comprehensive Billing Instruction Manual for the department.Administrative CoordinationAssistance to General Manager/Chief Financial Officer including the audit of the CFR (Consolidated Fiscal Report) and preparing vouchers for payment from New York State agencies.Responsible for NYISER (New York Interagency Supported Employment Report): quarterly reporting of all Supported Employment information to New York State agencies via secure internet program.Ensure documents and files are complete, compile program statistics, prepare and maintain budgets, notifications and reports. Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, and Publisher.Task Teams and CommitteesBroome County DCJS Reentry Task Force - Employment & Education Committee, Administrative Assistant. Produced 4,000 Provider Directories and an online Employer Survey for 500 hiring managers.Member of Sheltered Workshop’s Marketing Committee: Created and edited marketing brochures and pamphlets. Created 3 separate brochures for the following programs: Employment Services, Ticket to Work, Employment Training Sessions.

Entrusted to run all Business Office activities in the Office Manager’s absence, supervising staff of 20-25 CSRs.Wrote, expanded and implemented Standard Operating Procedures for the Business Office in order to form a clear understanding of operational issues and create standards for compliance across all departments.Cooperated with department heads (Delivery, Service, Store Managers, Credit, CFO, IT) to ensure total customer satisfaction.Reviewed credit applications and established new accounts based on credit standards put forth in company guidelines.Statewide trainer for new employees – both one-on-one training and group training sessions.Developed and scheduled individualized training sessions and goals and timelines for new hires.Compiled data, wrote, edited and added diagrams/examples for a comprehensive Business Office Procedure Manual. Responsible for daily bank deposits and balancing of all customer accounts from the previous day’s business.Processed payments and sales, arranged financing, verified and processed refunds to customer accounts. Greeted a variety of customers in a fast-paced customer service environment, both efficiently and pleasantly, as well as resolving customer complaints in person or via telephone conversation.Worked as Senior Customer Representative from 1999-2004, promoted to Lead Customer Service Representative and worked in that capacity from 2005-2007, promoted to Office Supervisor in 2007.