Running a boozy coffee shop business!

• Account manager and primary point of contact for all Vail and Beaver Creek contracted Lodging Partners- 62 total. • Support and troubleshoot inventory and rate loading for partnering companies to ensure optimal booking performance.• Generate bi-annual evaluations of VBCR properties and determine how to improve individual performance.• Create weekly and monthly reports with written evaluations used across departments to indicate current pace of business. • Work closely with marketing and user experience departments to ensure lodging properties print and website presence are accurate.• Act as project manager to get lodging packages and promotions live in our call center and online. In addition communicate progress to all stakeholders involved. • Lead and organize site tours (10+ a season) for new VBCR agents. • Keep up to date on current ski resort trends and use this knowledge to create marketing specials targeted towards need periods. • Manage individual expense report. • Support the International and domestic sales efforts through using my established relationships with the properties to leverage multiple types of compromise to gain a booking.

• Primary point of contact for all RFTS contracted Lodging Partners- 25 total. • Create and maintain an effective business relationship with third party companies to create a productive working environment. • Achieved end of year sales goal based on growth in room nights booked year over year.

• Oversee and guide a staff of 25 during peak season.• Manage call volume and assist with general operation and logistics of Keystone Reservations.• Handle all guest issues with creative insight and positive attitude.• Work with all departments on the resort to get each task done efficiently and successfully.• Make empowered decisions regarding inventory, price, and deposit policies.

• Planned and organized guest vacations.• Used and executed the professional aspire sales training process. • Worked towards personal and group sales goals. • Provided customer service and advanced problem solving skills. • Office skills utilized included multi-line phones, faxes, printers, and the MS-DOS based LMS system.

• Assisted in event planning for the town of Fort Collins (Brewfest, NewWestFest, Summer concerts etc.)• Organized and facilitated volunteers and event staff.• Developed and maintained relationships with local businesses and partnering companies.• Used multi-tasking skills daily and followed the planning process from beginning to execution. • Managed summer events calendar and supported a team of four to execute these events.

• Managed the reception and classified sales department for student media • Worked closely with advertising sales account managers and assisted in day to day tasks• Experience with mac editing software and wysiwyg html editor• Collected and tracked classified sales • Provided over the phone and face to face customer service

As co-captain of the Women's Ultimate Frisbee team, I planned and organized weekly practices, managed the teams schedule, organized 7+ tournament weekends that involved in and out of state travel, and coordinated fundraising events.