Sara Pidcock Email & Phone Number

Cleveland, Ohio, United States

Brooklyn, Oh

Independence Oh

 Support Sales Reps byo Answering all product and process questionso Creating opportunities o Quality Checking opportunities they create themselveso Pulling CSR’s Process Opportunities for Sales Repso Verify information on order with the customero Verify all information in Sales Force is correct for Order Managemento Follow up on orders that may be placed in Jeopardy or rejected status by Order Management Answer any install questions and help with install… Show more  Support Sales Reps byo Answering all product and process questionso Creating opportunities o Quality Checking opportunities they create themselveso Pulling CSR’s Process Opportunities for Sales Repso Verify information on order with the customero Verify all information in Sales Force is correct for Order Managemento Follow up on orders that may be placed in Jeopardy or rejected status by Order Management Answer any install questions and help with install issue for AE’s and customers Attend weekly meeting to give sales team updates on new processes, rules, products and procedures. Work on projects and/or large opportunities when assigned System knowledge of Sales Force and Icoms Show less

Independence Oh

 Verified that order packets turned in by sales were complete and accurate. Entered orders into multiple order entry systems with accuracy and speed.o Scored Consistently Exceeds or Outstanding in all four areas on my 2009 performance review.o Scored Consistently Exceeds as my overall rating on my 2009 performance review. System knowledge: Linx, COE, TBS, Clarify, E-Ram, Verigate, IPS, Sales Support Tracker, Verizon Portfolio, Microsoft Office. Was Subject Matter Expert… Show more  Verified that order packets turned in by sales were complete and accurate. Entered orders into multiple order entry systems with accuracy and speed.o Scored Consistently Exceeds or Outstanding in all four areas on my 2009 performance review.o Scored Consistently Exceeds as my overall rating on my 2009 performance review. System knowledge: Linx, COE, TBS, Clarify, E-Ram, Verigate, IPS, Sales Support Tracker, Verizon Portfolio, Microsoft Office. Was Subject Matter Expert for internal order entry system for local market. Was Subject Matter Expert for external order entry system for region. Assisted in project managing larger accounts – coordinated weekly conference calls with multiple providers and vendors. Supported sales representatives with product questions, quote creation questions, and company rules and policies.o Held new hire trainings on paperwork, quote creation, and processes.o Held trainings for sales reps on new processes, policies, and quote creation changes. Customer service – handled trouble tickets and processed change orders. Maintained my backlog report, billing hold report, and reject report. Handled daily office administrator duties. Knowledge of telecom products and services. Received awards for extraordinary support, superior support, and team work. Received MVP of Ohio branch in June of 2008. Show less

Independence Oh

 Gained Knowledge of products, installation process, sales support, customer care, and all other sales procedures in the telecom industry. Proficient in the following applications: COE, TBS, Clarify, Verigate, and IS3. Responsibilities included:o Pulling and working daily reports: FOC sheet, FOC notification, Reject Report, SE Backlog, SE productivity reports.o Thoroughly scrubbing all orders before they are entered into COE, and after they are built to a PSRo Verifying… Show more  Gained Knowledge of products, installation process, sales support, customer care, and all other sales procedures in the telecom industry. Proficient in the following applications: COE, TBS, Clarify, Verigate, and IS3. Responsibilities included:o Pulling and working daily reports: FOC sheet, FOC notification, Reject Report, SE Backlog, SE productivity reports.o Thoroughly scrubbing all orders before they are entered into COE, and after they are built to a PSRo Verifying all aspects of orders with customer before they are entered into COE.o Sales Support duties: assist with order process, attend appointments, handle customer concerns and issues, train sales representatives on new paperwork, products, and promotions Show less