• Implemented curriculum and fun learning activities for all elementary ages with excellent classroom management skills.• Developed strong and positive relationships with students, families, and staff.• Fostered and encouraged a nurturing, warm, fun, and exciting atmosphere for my students to learn in.• September 2021-present: Fulfilled long-term substitute teaching requirements for all subjects in Kindergarten and 3rd grade.• Updated lesson plans to reflect changes in curriculum.• Held parent conferences and provided student evaluations.

• Implemented curriculum and fun learning activities for all preschool ages ranging from 3-5 years old.• Developed strong and positive relationships with students, families, and staff.• Fostered and encouraged a nurturing, warm, fun, and exciting atmosphere for my students to learn in.• Held parent conferences twice a school year and provided student evaluations.

• Welcomed and onboarded new members of the DialAmerica team.• Trained and coached new team members in program specific materials.• Supervised and monitored all agent skills to ensure they followed DialAmerica standards.• When short staffed, I took customer calls myself helping with BCBS insurance questions.• Made sales calls for various products such as Highlights magazines, magazine renewals, Sirius XM subscriptions, and other products.

• In collaboration with the Director of Business Operations, develop a strategic plan for the NMC Bookstore• In collaboration with the Director of Business Operations, develop a marketing plan for the NMC Bookstore• Collaborate with NMC faculty and staff• Serve and assist customers as needed by providing quality customer service• Oversee and supervise care and maintenance of store, equipment and merchandise• Oversee and manage departmental budget for the NMC Bookstore• Maintain records of books and supplies needed for each NMC course and academic program• Serve as a liaison to the virtual NMC Bookstore• Facilitate the procurement and fulfillment of textbook and course material needs• Research pricing, forecast demand, and maintain adequate stock of materials• Stay current on bookstore trends, including textbook rental and e-books, for possible implementation within the NMC Bookstore• Oversee return process of unsold course materials to publishers /wholesalers• Assist in promotion of virtual NMC Bookstore• Collaborate with the Registrar and Developmental Services for graduation needs• Prepare for and complete yearly inventory• Provide training & coaching to staff to capitalize on individual strengths and foster teamwork• Cross-train in the Deja Brew to assist as needed• Prepare invoices for payment• Supervise daily receipt and deposit of money• Maintain financial records and processes in collaboration with MHS Finance department• Maintain current records of tax exempt purchases and customers• Participate in College committees

• Organize client requests- pull and save audio tapes, listen to make sure the audios meet Federal Trade Commission and company regulations, and close out requests. • Research, pull, and send client audios to our marketing partners.• Assist in all aspects of my department due to being cross-trained in all areas. This entails tasks ranging from researching customer overdraft requests and Attorney General and Better Business Bureau requests.• Organize and handle Member Services requests. This involves researching the customer request, entering the necessary request, and making a resolution. Contacted customers with excellent customer service when necessary.• Assist with legal requests- organized spreadsheets, assist with research, and send requests to legal department.• Complaint specialist- was in charge of communications with clients for Proof of Enrollment consumer requests, overdraft complaint requests, and AG/BBB complaint requests. I requested audios from clients, organized, saved the audios, and contacted the clients via e-mail and/or phone.• Verifier- audited client calls to ensure they met Federal Trade Commission and company regulations.