Sara Procope Email & Phone Number

Charlotte, North Carolina, United States

-Manage a team of 6 waiters by giving them their side work duties so that guests will never have to wait for too long.-Implement strict health regulations as outlined by the local Department of Health. This includes ensuring that food is stored at appropriate temperatures, observing proper storage practices, and maintaining high levels of cleanliness in the restaurant.-Optimize labor and food costs by scheduling methods and minimizing wastage of food through accurate portion… Show more -Manage a team of 6 waiters by giving them their side work duties so that guests will never have to wait for too long.-Implement strict health regulations as outlined by the local Department of Health. This includes ensuring that food is stored at appropriate temperatures, observing proper storage practices, and maintaining high levels of cleanliness in the restaurant.-Optimize labor and food costs by scheduling methods and minimizing wastage of food through accurate portion control.-Maintain a clean dining room environment with swift cleaning and sanitation of tables, chairs, and high-touch surfaces.-Build a positive team dynamic by facilitating a weekly team-building activity which is in the form of collaborating. Show less

Various Locations

-Monitored employee performance through regular appraisals, sales reports, and customer feedback, providing specific suggestions for improvement in areas such as guest communications, order accuracy, and company standards.-Supervised daily store operations, maintained sales statistics, ensured exceptional customer service through consistent communication, and resolved issues promptly to prevent critical incidents and to meet customer satisfaction. -Performed extensive onboarding for new… Show more -Monitored employee performance through regular appraisals, sales reports, and customer feedback, providing specific suggestions for improvement in areas such as guest communications, order accuracy, and company standards.-Supervised daily store operations, maintained sales statistics, ensured exceptional customer service through consistent communication, and resolved issues promptly to prevent critical incidents and to meet customer satisfaction. -Performed extensive onboarding for new employees, thoroughly explained business processes, procedures, and safety procedures, and used hands-on demonstrations and exercises to ensure proper understanding and seamless team integration.-Developed and strengthened positive relationships with customers and vendors, addressed concerns promptly and professionally, and demonstrated objectives committed to building long-term partnerships based on mutual trust and respect.-Provided ongoing leadership to team members, providing support and guidance to overcome challenges, encouraged professional development through skill-building opportunities, and fostered a positive and collaborative working environment.-Conducted informative, engagingly interactive new-employee orientation programs regarding the mission, values, and culture of the company, organizational structure overview, and operational procedures that facilitate teambuilding exercises.-Ensured all staff had a full menu and ingredient knowledge through detailed breakdowns of ingredients to reinforce knowledge in order to confidently and accurately address customer queries on allergens, dietary restrictions, and flavor profiles.-Empowered the staff to effectively communicate with customers regarding menu items, specials, and recommendations by using scripts and role-playing scenarios that teach how to practice suggestive selling techniques, bringing out the key selling points of each dish, and encouraging personalized recommendations Show less