New products launches in Spain&Portugal

• Full responsibility for order receipt and handling, along with follow up of orders throughout the whole order cycle.• Anticipate customer expectations and identify best cost effective solutions.• Responsible of the day to day management of the customer service team including customer inquiries, sale (pre-order sale), damaged stocks, returns, complaints, refund, queries tracking, register online and/or to process orders.• Daily contact with the affiliates and internal communication… Show more • Full responsibility for order receipt and handling, along with follow up of orders throughout the whole order cycle.• Anticipate customer expectations and identify best cost effective solutions.• Responsible of the day to day management of the customer service team including customer inquiries, sale (pre-order sale), damaged stocks, returns, complaints, refund, queries tracking, register online and/or to process orders.• Daily contact with the affiliates and internal communication with other departments (quality department, planning, , product leaders, labelling coordinators, regulatory affairs,…)• Shipping scheduling, considering the optimum sequence to reach both consolidation and target dates.• Weekly analysis of high/low stock in the different affiliates (demand changes, high sales, expired stock…)• Actively contribution to the business goals, in particular for Exports, Imports and Customs.• Full understanding of the supply chain and production of Lilly Pharma drugs. Show less

• Reviewing protocols for Clinical Trials and Non Interventional Studies.• Supporting the Pharmacovigilance Team in the management of responses to Adverse Events.• Establishing relations with the Key Opinion Leaders (KOLs).• Ensuring optimal information/communication with other areas or departments of the company (Marketing, Sales, Clinical Operations...).• Supporting the Nominated Signatory Team on all marketing material approval before release.• Reviewing and approving… Show more • Reviewing protocols for Clinical Trials and Non Interventional Studies.• Supporting the Pharmacovigilance Team in the management of responses to Adverse Events.• Establishing relations with the Key Opinion Leaders (KOLs).• Ensuring optimal information/communication with other areas or departments of the company (Marketing, Sales, Clinical Operations...).• Supporting the Nominated Signatory Team on all marketing material approval before release.• Reviewing and approving Round Table requests.• Preparation for the launch of new products.• Bibliographic searches. Show less

• Dispensing medicines.• Advice to patients.• Management of psychotropic and stupefacient.• Drug Quality Control.