• Recognized as Siebel Marketing (marketing automation platform) subject matter expert; created high profile CRM campaigns and oversaw the creation and loading of more than 300 weekly CRM campaigns supporting several lines of business to ensure quality.• Managed vendor workers onboarding, system access and offboarding.• Ensured vendor training was completed to meet compliance standards and contractual agreements.• Conducted vendor training for all CRM Siebel Marketing tasks.• Created and maintained monthly Vendor Scorecard.• Ensured vendor met SLA’s and that vendor processes and procedures were accurate and in compliance with contractual agreements.• Tracked vendor errors and monitored issues until resolved.• Facilitated vendor contract renewals.• Worked with LOB partners to solve complicated problems to ensure customers were served well.• Worked closely with Technical partners to make system improvements and enhancements and participated in parallel testing of each release.• Executed email using the ExactTarget/Salesforce platform.

• Created outbound call, inbound call, automated call, direct mail and email campaigns in Siebel Marketing.• Maintained daily campaigns in Siebel Call Center.• Supported CRM team projects.• Created weekly and monthly mailing lists for Marketing department.• Maintained inventory reports.

• Greeted visitors and answered telephone calls. • Maintained school database and student attendance.• Responsible for staffing of substitute teachers. • Maintained school calendar. • Created both in-house and public relations pieces. (Monthly newsletter, advertisements, awards, brochures, postcards, concert programs, etc.)• Ordered supplies for 15 classrooms and 30 faculty members.

• Developed and managed Continuing Medical Education programs.• Issued CME certificates and maintained database for CME programs.• Maintained Speaker’s Bureau database used to match experts with education programs.• Implemented program activities, conference and meeting planning.• Interfaced with faculty, institutions and corporate support agencies.• Collected and maintained data for programs and financial reports.• Managed Institutional Membership database.• Designed, laid out and edited Monthly Programs (issued 9 times per year) and Annual Calendar of Continuing Medical Education Programs

• Acted as account administrator to over 100 customers, evaluated customer requirements, recommended appropriate products and services.• Researched and resolved complex customer problems.

• Supported seven Bank Officers from Government, Middle Market, Commercial Business, Cash Management and Healthcare lines of business.• Served as point person for Lease/Purchase loans from initial request and documentation through to payoff.• Executed loan advances, payments and transfer of funds for all customers in the department.