Achievements:- Identified and professionally handled 42 fraud cases, including detecting forged bills from competitors, which resulted in significant revenue protection for the company and earned recognition for these accomplishments.Key-Value Added:- Conducted thorough reviews and verifications of customer documents (ID, ATP, Contract) to determine eligibility for post-paid activation.- Proactively contacted customers to verify and confirm line activation, ensuring high… Show more Achievements:- Identified and professionally handled 42 fraud cases, including detecting forged bills from competitors, which resulted in significant revenue protection for the company and earned recognition for these accomplishments.Key-Value Added:- Conducted thorough reviews and verifications of customer documents (ID, ATP, Contract) to determine eligibility for post-paid activation.- Proactively contacted customers to verify and confirm line activation, ensuring high levels of customer satisfaction.- Collaborated with the Fraud Team to identify and resolve fraudulent activities, thereby enhancing service quality.- Coordinated with the Technical Support Team to address technical issues, maintaining service excellence.- Created positive customer experiences at the point-of-sale and during post-sales interactions.- Continuously monitored market trends and proposed innovative approaches to improve service delivery.- Assumed responsibility for daily operations, ensuring high-quality, accurate processes and workflows.- Demonstrated strong team spirit and proactive collaboration on cross-functional projects.- Ensured strict compliance with company policies and upheld corporate values. Show less

Key-Value Added:- Conducted thorough reviews of customer documents (ID, ATP, Contract) to confirm eligibility for post-paid activation.- Managed inquiries, resolved issues, and provided exceptions to sales teams from various retail channels via the Activation Queue.- Maintained meticulous records of customer interactions and transactions, ensuring data accuracy and compliance.