Sara Remlinger Email and Phone Number

Managed 80 room all suite hotel .5 miles from Downtown Lake Geneva. Oversaw an extensive million dollar remodel completed in 2016. ADR, RevPar and Occ growth YTD exceeds 11% YOY

Assisting the General Manager with the day-to-day management functions and supervision necessary to assure successful hotel operations. I currently assume the role of General Manager in the General Manager’s absences and assist the hotel team as needed. Primary responsibilities include; guest service, profit and labor management, human resources management, asset management, technology, safety/security and administrative responsibilities.

May 2009 Assistant General Manager/Sales Managerto Hampton Inn Milwaukee Airport/Raymond Management CompanyPresent Milwaukee WIAssist General Manager with the day-to-day management functions and supervision necessary to assure successful hotel operations of 102 room airport property. Primary responsibilities include asset management, sales and marketing, profit management, human resources management and administrative responsibilities. Operated hotel… Show more May 2009 Assistant General Manager/Sales Managerto Hampton Inn Milwaukee Airport/Raymond Management CompanyPresent Milwaukee WIAssist General Manager with the day-to-day management functions and supervision necessary to assure successful hotel operations of 102 room airport property. Primary responsibilities include asset management, sales and marketing, profit management, human resources management and administrative responsibilities. Operated hotel during a $1,000,000 full renovation in May 2011. Maintained 85% occupancy and positive guest service trends throughout completion. Show less

to Hampton Inn HotelMay 2009 Elkhorn, WI Directly involved with all aspects of successfully opening and marketing the pre-open Hampton Inn Hotel in fall 2008.Assisted General Manager in revenue management, rate loading and positioning in comparison to comp. set, budget preparations and adjustments and inventory control. Created and implemented first year Marketing Plan and Media schedule as well as hired and training all staff members within Brand… Show more to Hampton Inn HotelMay 2009 Elkhorn, WI Directly involved with all aspects of successfully opening and marketing the pre-open Hampton Inn Hotel in fall 2008.Assisted General Manager in revenue management, rate loading and positioning in comparison to comp. set, budget preparations and adjustments and inventory control. Created and implemented first year Marketing Plan and Media schedule as well as hired and training all staff members within Brand Standards to ensure successful and timely opening. Upon opening, continued training with staff placed the Elkhorn Hampton Inn within the top 10% of all Hampton Inns nationally for outstanding service and performance. Lighthouse Leadership Award winner. Show less

Owner Relations/In House Marketing Orange Lake at Lake Geneva, Grand Geneva Resort (f.k.a. Marcus Vacation Club)Lake Geneva, WI Oversight of the day to day customer service needs of In-House guests while generating high quality tour flow to onsite sales staff. • Acted as liaison between In-House guests and Grand Geneva Resort to ensure guest satisfaction and minimize guest complaints. • Managed proper resolution to all customer and guest service needs. • Initiated… Show more Owner Relations/In House Marketing Orange Lake at Lake Geneva, Grand Geneva Resort (f.k.a. Marcus Vacation Club)Lake Geneva, WI Oversight of the day to day customer service needs of In-House guests while generating high quality tour flow to onsite sales staff. • Acted as liaison between In-House guests and Grand Geneva Resort to ensure guest satisfaction and minimize guest complaints. • Managed proper resolution to all customer and guest service needs. • Initiated and Confirm appointments for owners to attend sales presentations. • Adjusted sales scripts to better target the needs and interests of specific owner needs. • Monitored and analyzed performance of each marketing program placing greatest focus on In-House. • Managed tour flow from all marketing programs to meet sales line requirements by managing tour slots to meet budgeted targets. • Managed and analyzed marketing expenses by ensuring that budgetary constraints are followed and all reporting is accurate. Owner Support Manager and Instructor Marcus Vacation Club at Grand GenevaLake Geneva, WI Implemented and staffed Owner Support dedicated telephone line where none previously existed to ensure high quality owner experiences in all aspects of Vacation Ownership. Taught monthly workshops to 4,000 person owner base to assist people in utilizing ownership benefits and onsite activities. • Acted as liaison between exchange companies and multiple resort sites to assist owners in off property reservation requests. • Analyzed monthly owner and guest satisfaction comment cards and met with individual department heads to discuss areas of concern. • Met with owners on an individual basis to resolve specific challenges and provide resolution to ownership concerns in a timely manner. Show less