• Develop and maintain authentic relationships with clients and internal stakeholders.• Act as a strategic advisor to our clients and internal stakeholders by managing key points ofcontact and updating key challenges and opportunities.• Work seamlessly with different departments namely: Implementation, Client Solutions,Finance, IT, People Experience, and Office Operations.• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and teambuilding.• Monitor achievement of internal and external KPIs and ensure Operational Excellence.• Facilitate Client Business Reviews in partnership with the Busines Unit head.• Responsible for monthly invoicing, contract renewals and forecasts.• Supervise and develop teams through guidance, observation, and performancemanagement activities. • Manage international teams in Mexico, Phillippines and South Africa. • Take steps to ensure learning and growth through development plans and, when necessary,progressive counseling.• Promote and foster a culture of continuous improvement by providing positive and constructivefeedback to team members.• Responsible for day-to-day Client Communication with US based clients and Performance Reporting.• Identify opportunities for upselling and cross-selling, • Maintain Hubspot up to date.

• Talent Acquisition and Project Management of Young Talent Programs for enterprises of all sectors in the Americas Region.• Client Relationship Management and Consultancy: Partnered strategically with our clients to provide valuable market insights, talent mapping, and implement best practices in recruitment.• Ensured Renewals & Upselling.• Worked very closely with our Marketing Team on Employer Branding.• Onboarding of new clients to teach them how to use our platform.• Monitoring and keeping up to date ATS.• Accountable for daily, weekly, and final reports, follow-up meetings, and daily communication with client. Presented valuable data and insights to our clients.• Worked in creating partnerships with the most important universities of the region and in promoting a culture of excellence in recruitment practices within the organizations we worked for.

• Build effective relationships with internal stakeholders.• Recruitment of bilingual positions for diverse enterprises of different sectors. (Commerce, Technology, Finance)• Responsible for the entire recruitment process.