Design, develop, and implement a custom Salesforce program to convert Excel documents into a custom object matrix including formula fields, Flow automation, and in-depth reporting.

In this tenure, I have the responsibility to innovate and execute cutting-edge methodologies, while collaborating with enterprises. In addition, I evaluate team efficiency within departments and offer strategic insights for improvement. Here, I also create dynamic dashboards and reports to oversee and enhance revenue outcomes. I establish sophisticated revenue prediction models to guide critical decision-making processes.Below are my key achievements that I attained:Introduced Agile product strategies for the concurrent management of CRM initiatives, including customizations in novel settings or migrations from alternative platforms.Served as the primary resource for an administrator with frequent inquiries, offering consistent solutions and detailed explanations. Led the development of Salesforce from inception for a nascent company, recommending essential integrated apps and facilitating discussions on their advantages and disadvantages. Assisted customers in integrating Salesforce with their proprietary tools, ensuring seamless data flow for enhanced analytics and informed decision-making.

At GXM Consulting, Inc., I devised and delivered foundational CRM solutions to support pioneering military tactics. I also advised senior leadership on leveraging technical resources for accelerated growth. I formulated and executed targeted marketing approaches for continuous growth.Below are my achievements that I attained:Created a user-friendly and visually appealing customer-facing website portal, tailored to meet the specific needs/preferences of the client base.Assumed full responsibility for Salesforce operations, overseeing marketing, customer success, sales, and analytics initiatives.

As a senior manager, I directed sales operations under the guidance of the chief revenue officer, collaborating closely with sales directors and managers. I partnered with the VP strategy to delineate sales processes and enhance enablement initiatives. I collaborated with marketing operations to define the customer lifecycle. I orchestrated the seamless integration of the Salesforce service cloud for the customer success and customer service teams within two months, including the migration from Zendesk. I implemented and supervised the adoption of a new phone system.Below are my key achievements that I attained:Formulated and projected sales metrics and quotas, incorporating predictive analytics that propelled the sales department to surpass its targets by 110%.Acted as the second-in-command to the CRO, actively participating in pivotal decision-making processes. Revamped the entire sales console to streamline workflow for sales personnel, eliminating the need for manual lead comparison through the implementation of an algorithmic solution. Introduced outreach initiatives and integrated approximately a dozen other applications.

During this period, I led a team of operations project managers and engineers to orchestrate technical deployments for sales and customer success teams. I ensured the technical infrastructure accurately mirrored real-world operations and provided valuable insights to both the company and users.Below are my key achievements that I attained:Oversaw numerous projects vital to establishing the CRM foundation and integrating proprietary tools. Designed and implemented training sessions, stand-ups, retrospectives, and one-on-one meetings for the operations team.

Here, I provided strategic guidance for sales management's project planning, while refining Salesforce custom objects, streamlining automation processes, optimizing underlying APEX code, and devising headcount models for various departments.Below are my key achievements that I attained:Achieved 3-4 projects per quarter aimed at enhancing technical functionalities across tools.Facilitated knowledge transfer among project managers, equipping them with proficiency in database intricacies, automation capabilities, as well as relationship and workflow management techniques.

As a technical product manager, I gathered, structured, and ranked diverse feature enhancements and corrective measures essential for internal business applications, transforming them into actionable user stories. I also adapted to evolving processes and business applications across various departments amidst rapid company expansion.Below are my key achievements that I attained:Identified potential bottlenecks, facilitated escalation procedures, negotiated trade-offs, and harmonized business requirements with technical limitations. Oversaw contracted development resources to devise and implement a roadmap for in-house and third-party business applications, enhancing operational efficiency and catalyzing business expansion.

Served as the main point of contact for SpareFoot’s business applications including, Salesforce and Salesforce’s integrated applications.Maintained and executed on a prioritized list of initiatives for each supported department.Designed and implemented processes and procedures for sales, support, and implementation and built the tools required to enable users to follow those processes.Utilized internal and external development resources to build functionality.Evaluated, tested, and implemented integrated CRM solutions.Troubleshot technical issues.Managed the Salesforce account relationship, relationships with all of the Salesforce application vendors, and relationships with Salesforce consultants.Identified and implemented tools and systems to support objectives with increased effectiveness, quality, and speed through automation.

Managed the sales pipeline and made outbound calls to warm leads.Implemented and on-boarded new clients.Served as main point of contact for all client support requests.Maintained client account listings.