• Lead role for daily collaboration and relationship development with all lines of business, IT, Application Development, Data and Insights and Digital Banking team to ensure proper scoring and prioritization of projects to ensure marketing goals are met for program.• Responsible for continuous assessment of Marketing Technology stack and leading the charge for evaluation and selection of new technologies or vendors.• Developed internal project intake process to assess project scope, size, risks, timelines, and requirements so Marketing Operations could proactively prepare for roadmap deliverables.• Develop business and functional requirements, project plans and schedules, and assemble teams ranging in size from 5 to 20 people.• Managed a team of Project Managers and Business Analysts to drive project timelines, processes, and continually improve efficiencies to ensure scalable solutions are implemented timely and thoughtfully.• Ensured successful implementation, testing, delivery, and retrospective analysis were completed for each initiative as outlined in business and technical requirements and obtain stakeholder acceptance.• Serve as Lead Data Steward for Corporate Marketing on Enterprise Data Advisory Committee.

• Responsible for day to day communication across business lines to ensure understanding of scope of work for outbound campaign initiatives, marketing operations projects, and data governance. • Point of contact for critical business issues requiring bank wide coordination such as COVID, Fraud, or policy changes and understanding the marketing data needed to successfully communicate to our customers.• Responsible for defining technical requirements for outbound channel files, internal and external operational systems and how applications are affected downstream by leads generated by Marketing Operations. • Serves as Lead Data Steward for Corporate Marketing and developed understanding of CDE/CDA assessment procedures, how to prioritize work with the data lake team, and when to escalate data issues.• Assisted with development of CCPA BRD and Process Development to ensure future requests could be handled efficiently.• Responsible for management of resources and timelines to ensure deliverables are executed as expected.• Served as Team Lead for Consumer Deposits, Private Wealth Management, Investment Solutions, and Branch Small Business Outbound Marketing Operations efforts.• Responsible for managing and implementing testing plan for Unica 12.1 implementation for Outbound Operations.• Responsible for documenting, testing, and implementing functional and technical requirements to address incentive remediation efforts.

• Day to day management of client relationships across several industries.• Responsible for documenting new business processes for each client and the delivery software they used to manage their communication methodologies regardless of channel. (TM, EM, DM)• Responsible for reporting and analytics of change management in multiple channels across varying clients/industries.• Responsible for driving and finalizing successful implementation of new CRM tool for major cosmetics company. Develop and QA marketing campaigns across multiple development applications. Day to day use of SQL commands to determine best approach to utilizing marketing data to improve targeting.

• Implement traditional direct marketing campaigns and customer centric communications.• Use SQL to create targeted marketing campaign files via the Unica Campaign Management tool and SAS. • Transfer data to and from internal and external partners for campaign implementation.• Summarize analytical data into user-friendly reports translatable by multiple audience levels. • Design, build, audit, and execute marketing campaigns to specifications requested within predetermined timeframes.

Decision Support Analyst – Production Support • Provided 24/7 support for major financial services corporation applications to ensure optimal durability and reliability. • Investigated and resolved any connectivity, configuration, or other operational issues of real time and batch applications.• Managed multiple projects ensuring technical hardware maintained PCI compliance and led the charge for converting 20+ banks to new hardware within 12 week window.• Trained end users by means of verbal support instruction and email communication as well as training documentation that could be used for RCA. • Completed monthly audits on tables and data affected by synonym swaps in oracle database.• Assisted in major retail client data flow design and development. Monitored flows (internally developed GUI) during testing and post-production to ensure process was followed and performed as expected.• Responsible for compiling data requests for client regarding daily fraud, risk assessment, transaction processing times and reporting in manner understandable for multiple audience levels.• Responsible for ensuring documentation is updated in SharePoint for all procedures. Decision Support Analyst-Lead Account Developer• Responsible for reviewing, implementing, and managing contract relationships to ensure services provided were contracted.• Identified situations where change requests were necessary because requested projects from clients were outside the scope of the contract. In turn, escalated those requests to improve revenue return on work completed. • Responsible for communicating with the Data Architecture team to identify bottlenecks and address those issues with team to eliminate.• Assisted in development of new approach for more efficient campaigns to address reporting and suppression's.• Assisted with development of optimizing scheduling and table dependencies as well as data implementations.

Carrier Access Billing Account Management - Responsible for maintaining relationships with major wireline and wireless carriers totaling over 14M in revenue. Responsible for circuit billing design and billing setup including knowledge of USOC, NECA, NANPA, and CLEC/ILEC billing standards.Analyst II – Carrier Access Billing System Analyst – Windstream Communications• Daily communication to report analysis, verification, and invoice disputes with large multi-million dollar accounts.• Monthly reporting of all open invoices and assisted in reserve reports for accounting.• Verification of facilities using Metasolv inventory system.• Analysis of minutes of use using call detail records within database to determine usage types and verify percent local usage (PLU) or percent interstate usage (PIU).• Verified rates based on Tariff’s, Interconnection agreements or provider agreements.• Processed Reciprocal Compensation accrual file for month end accounting process.