• Implements innovative and sustainable methods to improve WOW (Ways of Working) and monitors process improvement closely• Provides a high-level financial and administrative oversight, monitoring, reporting and evaluating risks.Cost control and management• Conducts performance and annual reviews for the team• Formulates strategic and operational plans• Creates contract agreements like Scope of Work, Contracts, Master Service Agreements and Project Timings plans• Forecasts revenue and reviews on a weekly basis• Monitors project milestones, such as financial and programmatic• Manages resources, hires freelancers and takes care of the overall traffic management• Conducts internal and external Project retrospectives• Assesses overall project health for multiple projects at the same time• Develops and tests various tactics that help from training to delivery mechanisms• Point of escalation for clients and the extended team for all project related concerns

Brands worked for: Dettol, Adidas, Bayer & it's sub brands, Strepsils, Gaviscon, VeetRegions worked for: MENA, Northern & Southern Europe, India, UK, South Africa• Triaged briefs from clients, gathered all the necessary documents required to initiate projects• Created timing plans for each project, cost estimates and raised invoices (where applicable)• Produced resource plans for clients to agree on before initiating projects to ensure a smooth run• Solely responsible for managing client expectations and client comms with respective Brand Managers• Ensured that the project team are clear on their tasks and deliverables• Dealt with all lines of communication between Oliver and clients to manage project delivery on time• Resource Management ensuring delivery within budget, influenced decisions to minimize risks• Uploaded material on 1 global library to ensure that all material is readily accessible whenever required• Maintained a tracker to keep a record of all ongoing and upcoming projects, invoices, stock purchases• Managed inter and intra company costs• Reviewed all material once ready by the Design team before sharing with the clients• Reviewed material and consolidated feedback from clients before sharing with the Design team• Created monthly reports - MI and best in class case studies• Raised invoices and reviewed scope of work for that year• Regularly monitored milestones and generated reports on what was scoped versus delivered • Created and shared weekly project status reports, conducted and lead weekly & monthly status callsChannels/type of assets:1. Social (static, GIFs, OLVs & poll ads)2. Digital (static and non static)3. Audio (voice over recordings) 4. Programmatic (HTML banners)5. Print (Packaging, leaflets, other Print material) Platforms:1. YouTube2. Facebook & Instagram 3. TikTok 4. E-commerce websites like Amazon & Noon5. Brand websites Media agency collaborations:1. Hogarth 2. Mullen Lowe3. Mediacom

• Print: Advertisements for newspapers and magazines• Leaflets and posters for different markets. Idea and communication for CSR campaigns• Scripts: Concept and script for online videos, radio advertisements and TVCs• Social: Facebook posts, Tweets, LinkedIn updates, description for videos• YouTube content descriptions, subtitles, click to website, advertisements, Social media comments• Digital: Website content, offers page content, web banner advertisements. Internal and agent mailers

• Developed Internal and external communications for the company • Created content and other collaterals in line with the company’s Communications strategy• Copywriting and basic designing using Adobe Photoshop• Conceptualised and written releases and announcements• Written, edited and uploaded articles and other content on company’s intranet• Updated posters and other BTL/ Digital material on a daily basis • Organised internal and external events

• Provided quality service to YouTube customers• Initiated a successful pilot process to turn irate customers into happy customers• Written and edited Social media forums and help center articles

• Responsible for end to end seller account management• Drove GMV, helped with listings and promotions• Seller escalation management, risks and claims

• Efficiently answered customer queries on various products and services offered by HSBC• Identified and provided customers quotations for various products and services offered by HSBC

• Worked directly with product management and technical teams to develop solutions for sellers• Provided first call resolution• Dived deep into Seller facing listing tools and identified areas of improvement