I’m a well-rounded end-to-end product marketer with over 10 years of experience working with SaaS & digital products. I help SaaS companies connect with their customers through positioning and messaging that resonates on an emotional level with their problem space.I get really ecstatic when I coin value propositions and punchy messaging that really hits home with the target market - it’s the best feeling! Oh and also when I listen to italo disco 🇮🇹🎶💃
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Positioning ConsultantFletchpmmBerlin, De -
Senior Product Marketing ManagerAirfocus Mar 2024 - PresentBerlin, Germany🏋️♀️ Heavy lifting - overhauling ICP, GTM strategy, positioning and messaging, competitive strategies. Tons of market research analysis and planning on how to take it from strategy to execution. -
Product Marketing ConsultantSara Santanen Jan 2019 - PresentFinland, Germany, AnywhereHelping companies nail their positioning, messaging and go-to-market strategy.
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Senior Product Marketing ManagerWandelbots Dec 2022 - Mar 2024Berlin, GermanyWore more hats than a cat at a costume party. Among many other things, worked closely with product & UX to define new post-pivot SaaS product and value propositions, and worked with sales team to close beta-customers. -
Product Marketing ManagerNosto May 2020 - Dec 2022BerlinNosto is a Commerce Experience (CXP) Platform. I helped Nosto clarify their value to merchants in a saturated, highly competitive market, and to establish themselves in the developing Commerce Experience category. My approach was holistic: bridging the product marketing efforts together from top-of-the funnel acquisition, all the way to customer marketing & engagement. After all, your prospects are your future customers 💁♀️Some of my high-level strategic responsibilities:- Product marketing strategy & execution: being the voice of the customer and product marketing across the organisation (product roadmap, customer research, exit interviews, market research, feeling the internal pulse from sales team & CSMs)- Translating Product & Platform vision into tangible market approach through positioning, messaging and nomenclature- GTM preparation in form of market research for new technologies and products being developed at Nosto- Ownership, positioning & coordination of feature & product launches, as well as customer-targeted product communications- Strategic competitive intel: research & creation of battlecards & competitive narratives- Internal & external sales enablement materials & decks -
Content & Brand Marketing StrategistSolvemate Dec 2018 - May 2020Berlin Area, GermanySolvemate is a leading customer service automation platform that creates meaningful conversations.In my daily grind, I wore many hats 👒, but some of my key tasks, achievements and responsibilities were:- Running & managing the entire Solvemate rebranding & creation of new website from start to finish- With the Marketing Lead, creating new positioning, messaging hierarchy and value prop- Creating long-form top of funnel market education materials & blog posts based on funnel-stage- Responsible for strategy & execution for product marketing communication & all content marketing (product newsletters, feature launches, landing pages, social media, newsletters, blogs & all brand and content marketing, etc)- Responsible for all GTM sales enablement material: onepagers, sales deck, case studies, LPs etc.- Coordinating and managing all our creative & media production with freelancers (graphics, video, online & offline) -
Partner Communications ManagerSpreadshirt Oct 2017 - Nov 2018Leipzig Area, GermanySpreadshop is a free, white label Print-on-Demand (POD) ecommerce shop service for selling merchandise. In our Shop Owner Engagement Team, helping our new shop owners become successful shop owners is our bread and butter. My tasks included, but were not limited to:- Product marketing: I worked closely with POs & developers for product communication & feature releases- Supporting product teams by providing user feedback & stories for feature prioritisation and positioning- Content marketing (Blog articles, product tours and tutorials, case study interviews)- Newsletter campaigns & feature releases- Community marketing: tripling discussion forum visits & user engagement- Knowledge management & mainitaining Help Center & FAQ- Defined & rolled out new product terminology, in preparation of phasing out the legacy shop product & UI, and migrating all users to the current shop system. -
International Customer Service RepresentativeSpreadshirt Apr 2016 - Sep 2017Leipzig Area, GermanySpreadshirt is one of the world’s leading e-commerce platforms for on-demand printing of clothing and accessories. As an International Customer Service Representative, I was granted new responsibilities and a high-level of autonomy after working less than two months in the Care Team. Key achievements:- Introducing & setting up Finnish customer service- Conducting trainings and onboardings for social media service- Setting up & standardising a new tonality, guidelines and a service level for social media service channels - Improving internal communication regarding PR-issues and establishing cross-departmental communication processes -
BloggerPracticalities Aug 2014 - Apr 2018Lifestyle blog where I applied my love for writing, thorough research and creating informative, high-quality content. The blog covered an array of leisurely topics that interest me: folk traditions, cooking, travel, beauty, DIY, and cleaning. Currently on hiatus. Some articles were republished in other media, see links below. You can also find Practicalities on Facebook.
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Smart Cities Research & Communication AssistantEuropean Institute For Energy Research Jun 2012 - Sep 2014Karlsruhe Area, GermanyEIFER is an international R&D centre of the EDF Group. During my time there, I was involved in a variety of research projects and had multiple other areas of responsibilities, mainly in project discovery & communication. For the research projects, I used my analytical and structured approach to successfully create a fundamental understanding of new phenomena, that would be then further used for service and product development. Project discoveries for "European Smart City Standardisation", "Smart Harbours”, “Smart Cities & Smart Participation” & "Living Labs, Open Data & Open Innovation":- Research of the existing initiatives & concepts- Evaluation of business cases- Identification, analysis, mapping, and presentation of the main development streams Some research deliverables were later used as university course at the University of Leuven.In addition, I was a communication assistant for Fundamentals & Development of Fuel Cells 2013-conference and performed a variety of event marketing and conceptualisation tasks for the conference.
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Localisation & Ux CopywriterAvedas Ag Sep 2013 - Mar 2014Karlsruhe Area, GermanyLocalising Converis - a research management software - for Finnish markets. The software allows the user to complete professional profiles for a complete and up-to-date collection of all teaching, research, and service related activities. My tasks included: - UX & UI copy / localisation of the software from English to Finnish- Testing the product for content accuracy & user experience - Research for appropriate terminology given context- Creating standardised terminology for the tool & menus- Writing, editing and proofreading copy for the software
Sara Santanen Education Details
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Karlshochschule International UniversityGpa 1,9 / Bachelor'S Thesis 1,5
Frequently Asked Questions about Sara Santanen
What company does Sara Santanen work for?
Sara Santanen works for Fletchpmm
What is Sara Santanen's role at the current company?
Sara Santanen's current role is Positioning Consultant.
What schools did Sara Santanen attend?
Sara Santanen attended Karlshochschule International University.
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