• Manage customer service operations for the Spain Visa Center, handling inquiries and providing assistance with the visa application process. • Ensure compliance with all regulatory requirements and maintain high levels of customer satisfaction. • Oversee documentation verification, ensuring accuracy and completeness in alignment with the Embassy’s guidelines. • Collaborate with team members to achieve individual and collective performance targets, including sales of value-added services.

• Provided expert knowledge on the visa process for multiple Schengen countries. • Handled customer queries regarding the visa application process and documentation. • Screened applicants to ensure all information provided was accurate. • Maintained 100% accuracy in data entry of critical customer details in the Embassy’s system for visa processing. • Checked all personal and legal documents against the checklist. • Ensured all documentation was arranged in the order recommended by the Embassy. • Resolved queries regarding immigration laws and issues, staying up-to-date with legislative changes. • Accepted payments for various applicable fees and services. • Achieved individual and team sales targets by selling value-added services to customers as per their requirements. • Prepared end-of-day cash reconciliation reports for submission to the accounts department.

• Provided extensive knowledge and guidance on visa processes for multiple Schengen countries. • Assisted customers with queries related to visa applications and documentation requirements. • Ensured accuracy in data entry for visa application processing. • Managed document verification processes, ensuring compliance with Embassy guidelines. • Maintained up-to-date knowledge of immigration laws and provided accurate information to customers. • Handled financial transactions and reconciled accounts daily. • Contributed to achieving sales targets by promoting additional services.