Primary owner of client relationship focused on defining and achieving a long term digital workplace strategy through product education, product adoption and long term business partnerships

Developing successful client partnerships through client adoption of D2L software aligning to customer goals.

Partnered with global sales and sales leadership to deliver on revenue targets through data analysis, sales process, system optimization and enablement efforts.

Managed team that provides operational guidance to the 80+ global sales team. Operational owner for new product release readiness ensuring impact and change management recommendations are considered. Created, implemented and maintained CRM system and sales process educational resources, monitoring cadence and operational knowledge management.

Operational subject expert for the 20+ person global Account Management team ensuring process and policy in place to drive successful sales, client satisfaction and retention.

Project lead and client interface for over 30 executive coaching and leadership development projects. Facilitated key discussions regarding succession planning and staff development at senior levels. Lead for employee performance reviews which includes 1,000 unionized and 300 executive staff.

Process design, user acceptance testing, data integrity, implementation, change management for performance review system at Bruce Power.