Supports the development of a holistic customer experience strategy across multiple brands & eCommerce partners. One which supports the creation of an aligned vision that delivers positive, meaningful interactions across all customer touchpoints for today & the future. Utilizing best practices, such as service blueprinting and journey mapping, to update and maintain customer experiences. Manage and lead a best-in-class user experience function to drive conversion across a portfolio of diverse eCommerce websites as well as liaison with internal teams such as marketing, commercial, technical product management, web operations, finance, etc. to ensure there are no gaps in the customer experience.

Lead customer centered design approach in developing innovative and usable digital experiences-- Collaborate with business stakeholders to align the design of website layouts and functionality across all brands and sites, globally.-- Ensure UI is designed to meet the needs of multiple diverse brands, capable of being fully re-branded/styled and follows usability best practices.-- Define and advocate for consistent, intuitive user experience on desktop and mobile sites.-- Provide direction and oversight to a team of interaction designers, to evolve user experiences across multiple devices and platforms.-- Effectively collaborate in the exploration of new, innovative product ideas while refining existing functionality and layouts.-- Lead the UX process from discovery to design and testing.-- Define technical & design requirements for winning test implementation.

As the Senior User Experience Specialist I lead digital user insight efforts and partner with various eCommerce teams and practice partners to improve site experience across our portfolio of diverse eCommerce websites.