Sara Serpa Email & Phone Number

Estados Unidos

Managing multiple communication channels, including phone calls, live chat, and email correspondence with clients.Proactively addressing and resolving client issues, concerns, and complaints with efficiency and empathy.Serving as the liaison between clients and their veterinarians, with a strong focus on optimizing schedules for client convenience.Organizing and managing appointments for the different teams of mobile veterinarians and technicians across different locations in the US.Processing prescription refill requests upon receiving approval from doctors.Collaborating closely with team members and other departments to provide effective solutions and enhance client experiences.

Estados Unidos

Coordinated and tracked planned freight loads to ensure punctual pick-up and delivery, optimizing routes and schedules for efficiency.Maintained comprehensive records for all planned loads, tracking shipment details and ensuring regulatory compliance.Facilitated clear communication with clients regarding freight specifics, scheduling, and any special handling requirements.Negotiated freight charges with brokers and clients, balancing cost efficiency with service quality.Monitored and resolved logistical issues, such as delays or equipment needs, to maintain smooth operations.Collaborated with drivers and logistics team to adjust routes and schedules, keeping stakeholders informed of any updates.

Buenos Aires Province, Argentina

Event Photography: Covered a range of events, including birthdays, weddings, and corporate functions, with a focus on capturing both posed and candid moments that convey the event’s unique energy.Personalized Sessions: Provided indoor and outdoor photography for individuals, couples, and families, adapting each session to suit client preferences.Product and E-commerce Photography: Conducted photoshoots for products, optimizing images for digital and print use and highlighting product features.Editing and Post-Production: Employed advanced editing software to enhance image quality, ensuring each photo aligns with client specifications and brand aesthetics.Client Collaboration: Worked closely with clients to understand their vision, delivering tailored services that exceeded expectations.

Costa Rica

I led photography services for hotel guests, ensuring personalized experiences in beach and resort settings. • Managed all aspects of photography services, from scheduling sessions to curating and editing images.• Developed strong rapport with guests to enhance their overall experience.• Actively promoted photography services to create memorable moments for guests.

Costa Rica

Guest Photography Services: Provided tailored photography sessions for hotel guests, capturing unforgettable moments at stunning beach and resort locations.Location and Experience Coordination: Organized and conducted photoshoots on beaches or within hotel grounds, selecting ideal settings for each session to enhance the guest experience.Image Curation and Post-Production: Edited and enhanced photos, ensuring a high standard of quality before showcasing them to guests as lasting keepsakes.On-Site Sales and Client Relations: Managed the sales process, presenting curated photo selections to guests and encouraging sales through excellent customer service and product knowledge.Dynamic Client Engagement: Actively navigated resort areas daily, engaging with numerous guests to promote photography services and connect with those interested in capturing memorable experiences.

Bogotá, Distrito Capital, Colombia

Tailored Language Instruction: Delivered personalized English language classes for individuals and small groups (1 to 6 participants) across various age groups, adapting lessons to meet diverse learning needs.Specialized Training for Cadets: Conducted targeted classes for cadets at the Sub-Officers Air Force School (ESUFA), focusing on language skills relevant to their training and operational contexts.Interactive Learning Techniques: Utilized engaging teaching methods and multimedia resources to enhance student participation and retention, fostering a dynamic learning environment.Progress Assessment and Feedback: Regularly evaluated student performance and progress, providing constructive feedback to help them achieve their language goals.Cultural Awareness Promotion: Incorporated cultural elements into lessons to enrich language learning and prepare students for real-world communication scenarios.

Bogotá, Distrito Capital, Colombia

Provided comprehensive customer service and technical support for digital cameras, lenses, flashes, and voice recorders, addressing both hardware and software issues primarily through phone and email. Maintained in-depth knowledge of a wide range of products, including the latest releases and updates, ensuring accurate guidance for both customers and team members.Built trust and satisfaction through responsive service, fostering positive relationships with customers.Coordinated with Olympus headquarters for escalated cases, ensuring prompt and accurate issue resolution.Assumed supervisory responsibilities, overseeing team performance and supporting issue resolution.Conducted training on new products and updates, preparing the team for consistent, informed customer support