Sara Sibilio Email & Phone Number

Germany

Bonn, Nordrhein-Westfalen

• Managed product strategies across marketing, sales, and customer support functions. • Collaborated closely with key accounts to enhance Customer Experience (CX) and increase Customer Satisfaction (CSAT) scores. • Conducted market analysis to identify growth opportunities and anticipate trends. •Developed a precise requirements profile and managed the project for the development of an AI-based surgical guide design, including timeline monitoring and team coordination.Key Achievements: • Enhanced customer loyalty through strategic relationship-building efforts. • Reduced support inquiries by improving customer service processes. • Strengthened the company’s market presence through targeted stakeholder engagement.

Bonn

• Delivered comprehensive onboarding programs and product training for clients across EMEA, APAC, and LATAM.• Built strong partnerships with Key Opinion Leaders (KOLs) to enhance market presence and customer advocacy.• Addressed client challenges proactively, delivering tailored solutions to ensure satisfaction and adoption success.• Represented the company at international conferences and industry events.Key Achievements:• Significantly reduced support inquiries by streamlining training programs and improving onboarding processes.• Enhanced client retention by implementing personalized engagement programs.• Contributed to global market expansion by driving customer satisfaction in culturally diverse regions.

Bonn

• Provided technical consulting for advanced imaging software solutions to international clients.• Delivered troubleshooting and problem-solving assistance in multiple languages to enhance client success.• Analyzed customer feedback to identify service improvement opportunities and implemented solutions.Key Achievements:• Improved customer satisfaction through streamlined support processes.• Successfully implemented Spanish- and Italian-speaking support for surgical guides and software support.