• Requested patient files as needed by the company to support the medical claim for skilled services. • Reviewed patient medical records for completeness, accuracy and compliance.

• Requested patient files as needed by the company to support the medical claim for skilled services. • Reviewed patient medical records for completeness, accuracy and compliance.• Followed up on each file sent to ensure it is completed and returned in a timely manner.• Reviewed, researched, resolved and responded to inquiries that are received via telephone, email or written correspondence • Monitored processing queue and provided assistance where workload demands• Accessed patients information within multiple hospital databases• Provided friendly and prompt customer service to both practitioners and patients daily• Entered data , such as demographic characteristics into software system for registration purposes for every customer processing through the medical section maintaining client confidentiality at all times • Maintained all medical records information both in paper files in the file room as well as on the electronic filing system.

• Performed day to day administrative functions and general office duties such as word processing, copays, filing, faxing, answering phones and data entry• Welcomed and great patients/clients/visitors to the office in a manner that is helpful and friendly• Answer incoming calls and transfer call to appropriate providers. • Schedule or reschedule appointments for patients whether in person, on the phone or via office text system• Entered all demographic when scheduling new patients like address, insurance information to emergency contacts etc • Assisted in checking in and checking out patients and scheduling for any type of testing and/or follow ups• Collected co-pays or any other time of payments due before services• Verified insurance benefits for patients and advised patients of their coverage

• Demonstrated professional conduct and accountability• Facilitated groups as required and in accordance with the client’s individualized treatment plan• Maintained thorough and confidential maintenance of patient charts and records through multiple HER systems• Accurately documents patient care performed and reports findings promptly to social workers• Assisted/participated with the development and implementation of clients’ individualized treatment plan

• Provided direct care services daily while instructing and assisting clients in learning the skills of daily living to promote independent ADL functioning• Promoted and assists clients in developing self‐help skills• Monitor daily data collection and graphing for assigned clients • Maintained skills including the ability to provide care for patient populations and patients with diverse cultural backgrounds• Maintained a case load of 10-20 clients and communicated daily with interdisciplinary team