Sara Sofia Marques Email & Phone Number

422 Gilbert Ave, York, Ontario, M6E 4X3

Provide counselling, motivational interviewing, and on-going emotional support to up to 45 homeless and transient youth aged 16-24Administer and maintain resident intakes and discharges; update SMIS and resident files with relevant information and case notes on an ongoing basisCollaboratively develop short and long-term case plans with residents, exploring supportive coping mechanisms, harm reduction techniques, and life-skills advancementConstruct and supervise the implementation… Show more Provide counselling, motivational interviewing, and on-going emotional support to up to 45 homeless and transient youth aged 16-24Administer and maintain resident intakes and discharges; update SMIS and resident files with relevant information and case notes on an ongoing basisCollaboratively develop short and long-term case plans with residents, exploring supportive coping mechanisms, harm reduction techniques, and life-skills advancementConstruct and supervise the implementation of care plans for residents on a daily basis, providing strength-based behavioural assessments and supports as well as feedbackRefer clients to services and resources in the community, acting as liaison between theresident and various private and public institutions Show less

422 Gilbert Ave, York, Ontario, M6E 4X3

Provided emotional care and safety-planning supports for transient and homeless youth ages 16-24Assisted other staff in procuring and discussing housing options with youth, identifying the needs and requirements of the youth and providing creative optionsLiaised with staff to encourage unison in treatment services and operationProcessed note-taking, supportive redirecting of harmful behaviour, and met with clientsdaily to ensure case plans were adhered toMaintained the… Show more Provided emotional care and safety-planning supports for transient and homeless youth ages 16-24Assisted other staff in procuring and discussing housing options with youth, identifying the needs and requirements of the youth and providing creative optionsLiaised with staff to encourage unison in treatment services and operationProcessed note-taking, supportive redirecting of harmful behaviour, and met with clientsdaily to ensure case plans were adhered toMaintained the residence in administrative duties, organization and housekeeping Attend all necessary meetings such as Shelter Standards and Youth Resiliency Show less

Toronto, Canada Area

Provided emotional and relational support to youth aged 16-24 years of age in a homeless shelter settingConduct and processing youth intakes and discharges both on computer and paper using SMIS (Shelter Management Information System)Assigned an average of 9 youth for a case load. Required to meet with each youth once a week to establish a CMIP which include but not limited to categories of discussion : Personal Identification, Housing, Mental Health, Financial, Family Reconnect… Show more Provided emotional and relational support to youth aged 16-24 years of age in a homeless shelter settingConduct and processing youth intakes and discharges both on computer and paper using SMIS (Shelter Management Information System)Assigned an average of 9 youth for a case load. Required to meet with each youth once a week to establish a CMIP which include but not limited to categories of discussion : Personal Identification, Housing, Mental Health, Financial, Family Reconnect, Psychical Health, Substance Use, Legal, and Education. Assisting coworkers and management with daily tasks and procedures with in the shelter. Support youth in obtaining any necessary information they may need for personal identification, housing, employment, education, and programs.Maintaining and assisting with duties pertaining to administrative, organization, food prep and serving, housekeeping. Conducting room checks, indoor security checks and perimeter checks Show less

344 Munster Ave, Etobicoke, Ontario, M8Z 3C5

Providing effective and welcoming customer service skills such as telephone communications, dispatching using program called SWITCHBOARD and providing solutions to inquiriesUtilizing surveillance camera effectively to monitor traffic within the facilities. Stock and order office and bathroom suppliesReceiving client cheques and going to the bank once a week to deposit weekly cheques. Head of HR and recruitment for our call center Shipping of show booth and other materials… Show more Providing effective and welcoming customer service skills such as telephone communications, dispatching using program called SWITCHBOARD and providing solutions to inquiriesUtilizing surveillance camera effectively to monitor traffic within the facilities. Stock and order office and bathroom suppliesReceiving client cheques and going to the bank once a week to deposit weekly cheques. Head of HR and recruitment for our call center Shipping of show booth and other materials necessary or requested. Receiving shipments as well.Searching, Purchasing, and Organizing all work related business trips Mailing out client invoices once a week. Responsible for retrieving sales representatives prices.Weekly accounting filing as well as assisting with Year End filing and storage. Show less

3080 Dufferin St, North York, Ontario, M6A 2S6

Providing effective customer service skills such as telephone communications, dispatching, and providing solutions to inquiries. Utilized electronic software to monitor traffic within the facilityStock in new landed vehicles, dealer trades, and pre own vehicles using software called ERA.Coordinate a dealer trade by: locating the vehicle using an internet page called Infostream, putting together a trade sheet establishing the money owed to the opposing dealership and vis-versa using… Show more Providing effective customer service skills such as telephone communications, dispatching, and providing solutions to inquiries. Utilized electronic software to monitor traffic within the facilityStock in new landed vehicles, dealer trades, and pre own vehicles using software called ERA.Coordinate a dealer trade by: locating the vehicle using an internet page called Infostream, putting together a trade sheet establishing the money owed to the opposing dealership and vis-versa using a program called Quick Quote, organize a pick up routine to pick up the completed dealer trades. Responsible for all duties associated with closing and securing the reception area. Such as; locking and securing the drawer with keys, taking cash to the deposit box and etc. Show less

4140 Steeles Ave W, Woodbridge, Ontario, L4L 4V3

Greet customers that vary from DIY to Contractors. Take small or industrial commercial orders Mix paint Make sure that customer leaves the store full satisfied with the product at hand and wanting to come back. Assisted in all duties and responsibilities related to the closing procedures of the store at the end of the day.

885 Wilson Avenue, Toronto, Ontario, M9M 1A5

Cold calling a list of customers who have listed their homes for salePerformed administrative duties including preparing “Agreement of Purchase and Sale” and MLS listing forms.Obtained the necessary knowledge on the MLS (Multiple Listing Service) as required for this position.

1295 St Clair Ave West, Toronto, Ontario, M6E 1B8

Utilized effective customer service skills such as greeting customers, telephone communication, and relaying pertinent information.Performed administrative duties such as preparing wills and power of attorney documents, opening new files, and filing files as necessaryMaking sure all office supplies are fully stocked.

Toronto, Ontario, Canada

Assisted case manager in adhering to case plans, meeting with clients daily to ensure goals are being metAllied with residents to access and apply for relevant legal and governmental services, such as study and work permits, Refugee, Permanent Residence, and citizenship status, as well as OW and ODSP supportsConducted incoming intakes and processed discharges, completing necessary paper workSupported youth in locating and communicating with potential landlords, exploring housing… Show more Assisted case manager in adhering to case plans, meeting with clients daily to ensure goals are being metAllied with residents to access and apply for relevant legal and governmental services, such as study and work permits, Refugee, Permanent Residence, and citizenship status, as well as OW and ODSP supportsConducted incoming intakes and processed discharges, completing necessary paper workSupported youth in locating and communicating with potential landlords, exploring housing options and financial supports in line with personalized goalsMaintained the residence in administrative duties, organization and housekeeping Show less