- Management of programs and staff schedules with a focus on efficiency, cost-effectiveness and revenue generation- Development of manuals, webinars and tutorials for corporate and franchise administration- Spearheading a database changeover from Thriva Management System to Amilia and supporting the transition of systems for all corporate and franchise offices- Management of ongoing issue logs with system providers (Amilia, Compu-101, Web Developers) with the goal of maximizing the effectiveness of new systems- Communicating with daycares, community centres, churches and schools to coordinate programs and schedules- Creating invoices, contracts and remittances for business partners such as daycares, community centres, churches and schools- Implementing new initiatives for profit growth such as promotions, marketing and event planning- Organizing quarterly staff meetings and staff socials- Delivering quality customer service with an emphasis on customer retention and issue resolution for corporate and franchise offices- Day to day tasks such as answering phones, responding to customer inquiries, etc.

- Creating staff schedules for both Want Boutique locations (Toronto and Vaughan)- Overseeing daily operations for both locations- Completing payroll- Management of clothing inventory, as well as store and head office supplies- Assisting the buyer with choosing seasonal collections- Attending meetings with vendors to select seasonal merchandise while negotiatingpricing- Completing purchase orders- Researching suppliers, preparing cost analysis and retail strategies- Assisting with developing budgets, as well as sale and profit margin plans