Led a team of HR managers and oversaw the human resources function companywide including talent acquisition and management, employee compensation and benefits, employee relations and investigations, leave management, workers compensation and occupational health and safety, and overall compliance with employment law and regulatory requirements. Collaborated with senior and executive leadership to develop strategies and implement policies and programs that enhanced the employee experience with a focus on recruiting, onboarding/offboarding, employee engagement, compensation/benefits, and workplace safety for 200 administrative employees and 2,000+ frontline staff.Maintained and utilized HR information systems (HRIS) for reporting and analysis of metrics to identify trends and drive process improvement.

Facilitated expansion into new markets through licensure application, Medicaid/Medicare enrollment, credentialing/contracting with payor programs, and development of service-specific policies and procedures. Managed employee benefits program and ACA reporting. Led workers compensation and safety program including response to the COVID-19 pandemic.

Full cycle recruiting of internal office staff including technical recruiters, sourcing specialists, and administrative staff. Hired and onboarded consultants in accordance with client-specific policies.

Contributed to rapid office growth and increased client satisfaction through compliant hiring and on-boarding of healthcare professionals. Developed and implemented personnel policies and procedures on an office and regional level.

Conducted hiring and onboarding of direct care staff from initial application through orientation in accordance with company policy, laws, and regulations while ensuring compliance in creation and upkeep of personnel files.

Cultivated client relationships and provided around-the-clock support with focus on customer service through coordination of client schedules and supervision of direct care staff.

Established and maintained client relationships to meet sales goals. Organized and marketed bi-monthly gallery shows with selected artists. Updated product inventory, prepared outgoing and incoming transfers, and maintained detailed records of client information and gallery sales.