Sara T. Email & Phone Number

Katy, Texas, United States

• Working at a multi-billion dollar retail company in the Cybersecurity and Compliance Team, manages the risk, compliance, and governance of the company’s information technology division.• Utilizing PCI-DSS, SOX, NIST control frameworks, in addition to risk assessments/surveys, proactively monitors the compliance and operational risks by securing the data and personal information of employees and customers. • Work with external and internal auditors providing evidence to support compliance effectiveness. • Developed a Third-Party Vendor Management procedure for assessing vendors requiring IT connections to/from company with the intent of securing the company's assets and data before integration with the network/system. This plan includes a process for routine auditing of existing 3rd party vendors.

Houston, Texas Area

•Acted as the Information Risk Management (IRM) Focal Point by managing and operating risk controls for 2 business critical applications using the ISO 27001/2 framework, with specific goals of improving security, reliability, supportability, and effectiveness.•Maintained a green Dashboard scorecard for IRM controls through remediation and evidence-based negotiations. •Used influencing and leadership skills to redefine IRM controls with Compliance Officers to make more fit-for-purpose where there was ambiguity or excessive requirements. •Analyzed IRM controls prior to system upgrades in order to confirm dependencies (required for evidencing control effectiveness) were incorporated; thus, minimizing risk and maintaining green scorecard.•Project Manager for system upgrades for Spotfire, which included collaboration with the business and infrastructure teams.•Remodeled the Sharepoint topology libraries and sub-sites and restructured the permissions and document repositories.•Worked effectively across virtual teams located in different global locations within Shell with little to no supervision.•Ensured service delivery of the Spotfire application against agreed operational processes, KPIs and SLAs by monitoring incident tickets and escalating issues as necessary.•Facilitated regular meetings between the operations and support teams with the goal of service improvement for the Spotfire application with topics such as operational issues/concerns, projects, patches, upgrades, and managing growth.

Houston, Texas Area

•Performed business analyst duties by acting as a liaison between the Shell Trading business and the application developers for small, medium, and large size projects under the Natural Gas and Power portfolio.•Managed the full project life-cycle of various projects. Gathered requirements to scope out new demand, created charters and proposed to project committees, and managed peers to assure strict deadlines and budgets were adhered to.•Strong documentation skills including: process flow diagrams, training docs, error logs, deployment plans, functional and technical spec docs, Ad-Hoc resolutions, transition to support docs, test scripts/cases, screen mock-ups, communication plans, agree to deploy / agree to operate docs, hypercare plans, physical support models, etc.•Transition to support lead for the infrastructure move project of Shell Trading’s Houston location to a new building. This included managing risk and adhering to strict required compliances.•Business analysis on the Risk and Commercial team for the Single Gas Platform project. This was a very large-scale project migrating the physical natural gas trading system from Nucleus to Openlink (Endur). •Project Lead for a Risk Management project involving capturing a more accurate PnL depiction of Mark-to-Market (MTM) financial positions for Power Swaps deal type by adding a layer of granularity from a monthly balance to a daily balance.•Business Analysis on the Easylink Email to Fax project to migrate the existing Rightfax app, for auto-faxing confirmations in Nucleus, to Easylink. This included a complete change in functionality moving from server software to a web portal app.•Managed incidents, situations, and change management for Nucleus application including creating support documents.

Kingwood, Texas Usa

•Provided 3rd level support for proprietary payroll application working with developers and business analysts as needed.•Ad-Hoc investigation of Production incidents including data analysis, source code analysis, business process analysis, etc. •Documented troubleshooting and resolutions on issues by creating a support repository.•Monitored system usage and outages and escalated to the appropriate person(s).

Kingwood, Texas Usa

•Deployment and support of all corporate hardware for over 1500 local and remote users. •Configured, assembled, deployed, and maintained IBM-compatible desktop PCs/laptops, network printers, PDA’s, etc.•Single-handedly diagnosed all defective hardware and arranged for replacement parts with manufacturer. •Software and network troubleshooting, remote access support, security and permissions management.•Participated in company-wide OS upgrades and rollouts. •Acted as interim supervisor of Systems Support group in absence of manager.

Houston, Texas Area

•Single-handedly supported all technical aspects, through second-tier support, of Enron Corporation, Enron International, and Enron Broadband Service users after hours without supervision - approximately 10,000+ users from international and domestic locations. •Specialized in troubleshooting and supporting remote access into the Enron firewall, including Citrix Server Client, dial-up access, extranet access, email access (Lotus Notes or Outlook), and accessing network drives on Windows 98, NT, and 2000 desktops and laptops. •Monitored batch-scheduling system and escalate problems to necessary parties.•Duties as first level Help Desk Analyst included troubleshooting various IT security, network, software, and hardware questions or problems.•Used remote access software (PCanywhere and McAfee) to diagnose and troubleshoot various software problems/question of users on LAN/WAN.

Houston, Texas Area

•First level Help Desk support for over 250 users in Houston office on Windows NT desktops and Windows NT environment. •Troubleshooted numerous software issues, including several proprietary packages, Office97, Microsoft Outlook, and troubleshooting problems for various hardware and network problems. Duties also include light NT administration.

Sugarland, Texas Usa

•First level Help Desk support for over 2,500 operators in various locations through LAN and WAN.•40% desktop support and 60% Help Desk support on Windows 95 and Windows NT desktops and laptops and Windows NT and Novell environment. •Troubleshooted various software issues, including AS400, Peoplesoft, Passport, Office97, Microsoft Outlook, Microsoft SQL Server, etc.•Diagnosed/resolved various hardware and network problems, created ghost images and activated network ports.•Supported various remote access services, including RAS and Shiva.•Upgraded and installed various software and hardware.•Assisted in company-wide upgrades and software conversions, including migration from CC: Mail to Outlook 98.

Houston, Texas Area

•Inside sales in all international and domestic import/export matters of drill pipe. •Handled inventory, basic bookkeeping duties, arranged import and export of material with brokers, trucking companies, stevedores, and customers. •Cleared material through customs imported into the U.S., letters of credit, accounts payable for up to several millions of dollars a day, invoiced material and services, and released goods and materials to customers and truckers.•Reconciled accounting and sales figures for several millions of dollars a month.•Basic bookkeeping and accounting.