Sara Thacker Email and Phone Number
Sara Thacker work email
- Valid
- Valid
Sara Thacker personal email
As Senior Director, Client Service, Implementation at ADP Total Source – the nation’s largest Professional Employer Organization – I draw on over 15 years of experience engaging clients and delivering innovative solutions for their most complex challenges. I’m at my best when I’m developing and championing initiatives that improve the client experience. I’ve also delivered exceptional results growing sales and revenue, improving NPS, managing company-wide initiatives, resolving client-escalated issues, rolling out compensation and incentive plans, and building HR processes.I bring hustle, honesty, dedication, exceptional communication, and emotional intelligence to my work. I’m the “go-to” for getting things done and take pride in my people-focused approach to building collaborative partnerships, developing strong teams, and cultivating leaders for the future. I’m always open to connecting and networking. Contact me at sarathacker14@gmail.com SPECIALTIES: Strategic planning, Leadership, Human Resources, PEO, HCM, Operations management, Implementation, Client relations, Change management, Coaching and training, Sales and business development, Networking, Relationship management, Talent development, Budgets, Forecasting, P&L management, Customer service, C-suite engagement, SalesForce, Tableau
-
Sr Director, Client Services, Mas Up MarketAdp Aug 2024 - PresentRoseland, New Jersey, Us -
Sr. Director, Client Services, ImplementationAdp Apr 2022 - Aug 2024Roseland, New Jersey, Us▪ Lead a team of 6 direct reports with over 70 Implementation and Payroll associates throughout California, Arizona, Hawaii, Texas, and Colorado supporting over $120M in new business annually. Shared responsibility of growth, retention, and service of two divisions totaling over $600M in annual revenue▪ Leadership focus on client experience through observation and evaluation of associate behaviors resulting in increased NPS results from -6.7% to 47.9% YTD ▪ Lockstep partnership with sales Division Vice Presidents through open communication, flexibility, and mutual respect▪ Work with leadership team to cultivate talent and performance through coaching conversations and thoughtful compensation resulting in a 12% decrease in year-over-year attrition. ▪ Oversight of Implementation projects for new TotalSource Clients, leading the country in Net New Business with over 1,500 new logos and $117M in annual revenue for FY22▪ Leverage Skip-Levels, Focal Point Review, Performance Pulse, and documented coaching to hold team members accountable ▪ Built clear and transparent communication channels to align internal stakeholders, thus increasing performance consistency amongst functional units within the Region
-
Client Relations ExecutiveAdp Mar 2021 - Apr 2022Roseland, New Jersey, Us▪ Oversaw client service delivery across Southern California, managing team of 9 Human Resources Professionals and 4 Implementation associates, first and only CRE to lead a hybrid team▪ Supported a book of $85M in existing revenue and onboarded an additional $100M in new business▪ Participated in task forces, strategic initiatives, and collaboration opportunities across multiple functional partners▪ Exceeded NPS goals by obtaining 147% to plan for service and 121% to plan for implementation by building a culture of urgency and client-centric thinking▪ Promoted 33% of team into leadership roles with 0 attrition in FY21/22▪ Supervised staff hiring, training and performance evaluations to meet KPIs and wider business goals
-
Regional Implementation ExecutiveAdp Jan 2019 - Mar 2021Roseland, New Jersey, UsAn expansion to my previous role, I made a strong positive impact on the client implementation experience and culture. NPS increased dramatically as a result of a re-focus on responsiveness and strategies that generated net positive solutions for all. Success was driven by people skills utilized to develop team talent and strengthen relationships with partners, clients, and the team.
-
Implementation ManagerAdp Jul 2016 - Jan 2019Roseland, New Jersey, UsThis role allowed me to showcase certain strengths: connecting with and engaging clients and partners, building and leading a team, and project management of regional implementation projects. As a result, client experience improved and workflows and processes were made more efficient.
-
Implementation Consultant IiiAdp Aug 2014 - Jul 2016Roseland, New Jersey, UsIn addition to managing implementation projects, I proactively sought growth opportunities including client escalations, coaching others, and company-wide initiatives. I was nominated for ADP’s Emerging Leader program in recognition of consistent high performance and initiative.
-
Director Of Business DevelopmentMobile Pay, Inc Aug 2013 - Apr 2014Strong results – including growth in sales and revenue – were a result of sales strategies and key busines initiatives I developed and implemented to penetrate a competitive Los Angeles market. Recruiting and developing a well-trained sales staff was also critical to success.
-
Vice President Branch Manager-Chase Private ClientJpmorgan Chase Jun 2010 - Jul 2013New York, Ny, UsRanked #1 in California for Customer Experience and #4 in the nation out of 5,614. As Branch Manager, I utilized strengths in leadership and communication to lead the branch team and drive growth. I also launched operational procedures and performed other managerial tasks like audit preparation and hiring, coaching, training, and developing employees. -
Branch ManagerWells Fargo Nov 2004 - Jun 2010San Francisco, California, UsManaged a team of over 40 bankers and tellers, motivating and incentivizing them to hit and exceed daily, weekly, monthly and quarterly sales goals, resulting in market-leading performance based on unit production Hired, mentored, trained, supervised, and conducted performance reviews of the staff, assessing talent and offering suggestions for improvement and greater accountability, and recommending terminations when necessary Provided excellent customer service, and maintained a portfolio of over $450M in deposits
Sara Thacker Skills
Sara Thacker Education Details
-
Concordia CollegeGeneral
Frequently Asked Questions about Sara Thacker
What company does Sara Thacker work for?
Sara Thacker works for Adp
What is Sara Thacker's role at the current company?
Sara Thacker's current role is Sr Director, Client Services, ADP Major Accounts.
What is Sara Thacker's email address?
Sara Thacker's email address is sa****@****adp.com
What schools did Sara Thacker attend?
Sara Thacker attended Concordia College.
What skills is Sara Thacker known for?
Sara Thacker has skills like Sales Management, Customer Experience, Operations Management, Branch Banking, Networking, Strategic Partnerships, Underwriting, Leadership Development, Staff Development, Coaching, Sales, Customer Service.
Who are Sara Thacker's colleagues?
Sara Thacker's colleagues are Danielle Coe, Laura Mckenna, Manuel Gallegos, Monica Radford, Jeswin Samuel, Tracy B., Melissa Martin.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial