Sara Thacker Email & Phone Number

Roseland, New Jersey, US

Roseland, New Jersey, US

• Lead a team of 6 direct reports with over 70 Implementation and Payroll associates throughout California, Arizona, Hawaii, Texas, and Colorado supporting over $120M in new business annually. Shared responsibility of.
• Leadership focus on client experience through observation and evaluation of associate behaviors resulting in increased NPS results from -6.7% to 47.9% YTD
• Lockstep partnership with sales Division Vice Presidents through open communication, flexibility, and mutual respect
• Work with leadership team to cultivate talent and performance through coaching conversations and thoughtful compensation resulting in a 12% decrease in year-over-year attrition.
• Oversight of Implementation projects for new TotalSource Clients, leading the country in Net New Business with over 1,500 new logos and $117M in annual revenue for FY22
• Leverage Skip-Levels, Focal Point Review, Performance Pulse, and documented coaching to hold team members accountable

Roseland, New Jersey, US

• Oversaw client service delivery across Southern California, managing team of 9 Human Resources Professionals and 4 Implementation associates, first and only CRE to lead a hybrid team
• Supported a book of $85M in existing revenue and onboarded an additional $100M in new business
• Participated in task forces, strategic initiatives, and collaboration opportunities across multiple functional partners
• Exceeded NPS goals by obtaining 147% to plan for service and 121% to plan for implementation by building a culture of urgency and client-centric thinking
• Promoted 33% of team into leadership roles with 0 attrition in FY21/22
• Supervised staff hiring, training and performance evaluations to meet KPIs and wider business goals

Roseland, New Jersey, US

An expansion to my previous role, I made a strong positive impact on the client implementation experience and culture. NPS increased dramatically as a result of a re-focus on responsiveness and strategies that generated net positive solutions for all. Success was driven by people skills utilized to develop team talent and strengthen relationships with.

Roseland, New Jersey, US

This role allowed me to showcase certain strengths: connecting with and engaging clients and partners, building and leading a team, and project management of regional implementation projects. As a result, client experience improved and workflows and processes were made more efficient.

Roseland, New Jersey, US

In addition to managing implementation projects, I proactively sought growth opportunities including client escalations, coaching others, and company-wide initiatives. I was nominated for ADP’s Emerging Leader program in recognition of consistent high performance and initiative.

Strong results – including growth in sales and revenue – were a result of sales strategies and key busines initiatives I developed and implemented to penetrate a competitive Los Angeles market. Recruiting and developing a well-trained sales staff was also critical to success.

New York, NY, US

Ranked #1 in California for Customer Experience and #4 in the nation out of 5,614. As Branch Manager, I utilized strengths in leadership and communication to lead the branch team and drive growth. I also launched operational procedures and performed other managerial tasks like audit preparation and hiring, coaching, training, and developing employees.

San Francisco, California, US

Managed a team of over 40 bankers and tellers, motivating and incentivizing them to hit and exceed daily, weekly, monthly and quarterly sales goals, resulting in market-leading performance based on unit production Hired, mentored, trained, supervised, and conducted performance reviews of the staff, assessing talent and offering suggestions for improvement.