Sara Thomas Email & Phone Number

Walnut Creek, Ca

• Supported a profitable book of business by accepting or rejecting new, renewal, and endorsement applications in accordance with company policies and regulatory compliance for auto, home, landlord, and umbrella products.• Ensured deadlines were met and confirmed data integrity for discounts and exposure base. • Established and strengthened relationships with agents to understand their needs and provide an excellent level of service. • Contributed to business requirements, user acceptance testing, and special projects as needed. • Maintained 95% service level agreement on all underwriting tasks throughout duration of employment.

SAFECO INSURANCE – Walnut Creek, CA FEBRUARY 2002 – JULY 2018CLAIMS SPECIALIST III • Managed all aspects of automobile claims from inception to close including investigations, coverage, bodily injury evaluations, and liability determination. • Negotiated bodily injury claims, clearly and professionally communicating unfavorable messages when necessary.• Collaborated with defense attorneys and helped prepare legal briefs for small claims cases, attending mediations and mandatory settlement conferences as needed. • Promptly responded to agent inquiries regarding claims, coverage, and claims procedures.• Prior to promotion to Specialist III, worked as Specialist I and II handling lower complexity injury claims.

Pleasant Hill, California, United States

PERSONAL LINES, SUPERVISING UNDERWRITER • Successfully managed field of over 30 local agencies.• Presented agency seminars to educate and provide guidance around risk selection criteria for automobile, homeowner, and umbrella policies. • Maintained strong agency relationships to ensure adherence to guidelines, negotiated decisions, and policy expectations. • Assisted Territory Manager with supervising, training, and developing new staff within the personal lines underwriting team.